REINA MARTINEZ
Waikoloa,HI
Summary
Hospitality professional with 20+ years of experience in food and beverage operations, and guest services. Strong in delivering excellent customer service, maintaining healthy, structured work relationships with fellow coworkers and handling high - volume environments and creating positive guest experiences.
Overview
24
24
years of professional experience
Work History
Bartender
Hilton Waikoloa Village
Waikoloa, HI
10.2011 - 04.2026
- Greeting guests with the Aloha spirit and ensuring quality beverage service in a fast - paced resort environment.
- Maintaining a clean, safe and functioning work environment.
- Cash and credit card handling. Balancing out end of day transactions.
Front Desk Clerk
Moana Surfrider, A Westin Resort & Spa
Honolulu, HI
10.2010 - 10.2011
- Greet, register, and assign rooms to guests of our resort.
- Finding room availability to meet the needs of the guests.
- Constant communication with bell desk, housekeeping and maintenance to ensure that guests are comfortable and satisfied with their room/hotel experience.
- Balancing out end of day cash drawer.
Server
Kamuela Provision Company
Waikoloa, HI
10.2002 - 09.2010
- Check with guests to ensure that they are enjoying their dining experience.
- Addressed any guests concerns quickly to ensure that they leave the restaurant on a positive note.
- Prepare checks and handle payments efficiently.
Education
Associate in Arts (A.A.) - Liberal Arts
Kapiolani Community College
Honolulu, HI12.2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Experienced in high - volume resort environments
Timeline
Bartender
Hilton Waikoloa Village
10.2011 - 04.2026
Front Desk Clerk
Moana Surfrider, A Westin Resort & Spa
10.2010 - 10.2011
Server
Kamuela Provision Company
10.2002 - 09.2010
Associate in Arts (A.A.) - Liberal Arts
Kapiolani Community College