Reina Morgan
Orange,TX
Summary
Dedicated restaurant professional with strong customer service skills and conflict resolution abilities. Committed to enhancing guest experiences while managing high-pressure situations effectively.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Low Tides
Bridge City, TX
05.2024 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities.
- Assisted in training new wait staff on best practices and restaurant procedures.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Restaurant Waiter
Brick Oven Pizza Co
Bridge City, TX
07.2022 - 03.2025
- Provided menu recommendations to enhance guest experience and drive sales.
- Maintained clean and organized dining areas for optimal guest experience.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Monitored inventory levels of supplies, communicating needs to management proactively.
Education
High School Diploma -
Orangefield High School
Orangefield, TX05-2021
No Degree - Communications
Lamar University
Beaumont, TXSkills
- Customer service
- Service quality
- Upselling techniques
- Cash handling
- Problem-solving
- Time management
- Conflict resolution
- Calm demeanor
Timeline
Restaurant Waiter
Low Tides
05.2024 - Current
Restaurant Waiter
Brick Oven Pizza Co
07.2022 - 03.2025
High School Diploma -
Orangefield High School
No Degree - Communications
Lamar University