Reina Mori
New York,USA
Summary
Hospitality Professional with 10 years of experience driving operational excellence and revenue growth. Passionate about continuing to innovate and elevate service standards in the hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Double Knot NYC (Schulson Collective)
New York, NY
11.2025 - Current
- Facilitated pre-opening operations by developing comprehensive training materials, standard operating procedures, and guidelines to ensure effective staffing and launch readiness.
- Recruited and onboarded all front-of-house staff while facilitating back-of-house interviews.
- Executed payroll processing for entire operation, ensuring accuracy and compliance.
- Collaborated with leadership team to drive successful opening and enhance profitability by 11% within two months.
- Designed comprehensive schedule templates for front-of-house departments.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability and verified venue compliance with all NYC regulations and laws.
Assistant General Manager
Tao Downtown (Tao Group Hospitality)
NY, NY
10.2021 - 08.2025
- Performed as acting General Manager in the absence of a General Manager from 2024-2025
- Assisted in growing total revenue from $25M in 2019 to $29M in 2023 by introducing multiple sales initiatives and refining
existing practices and procedures; a 16% increase in top line sales - Orchestrated full venue buyouts for 250-1000 guests, including multiple high-profile private events, meticulously managing seated dinners and cocktail-style events to exceed client expectations.
- Implemented sales-driven strategies and refined existing practices, resulting in substantial revenue increase and improved operational efficiency.
- Fostered positive guest relations and nurtured a high-performing management team, contributing to enhanced customer satisfaction and employee retention.
- Managed direct reports including, (6) Food and Beverage Managers, (1) Beverage Manager, and (1) Reservations Manager, (35) Servers, (5) Training Servers and lead a total of 150 employees.
- Ensured Tao Downtown Restaurant and Nightclub’s full compliance with local, state, and federal employment laws, operational regulations, health department standards, and fire safety codes.
- Managed POS operations for the Ultra Music Festival VVIP Experience Pop Up in Miami, FL, handling high-volume transactions with accuracy and efficiency.
Senior Food and Beverage Manager
STK Restaurant & Rooftop (The One Group)
New York, NY
03.2021 - 10.2021
- Oversaw daily operations with a focus on driving sales and delivering an exceptional guest experience.
- Managed beverage ordering and inventory, ensuring accurate cost control and consistent product availability.
Assistant General Manager
En Japanese Brasserie
New York, NY
06.2020 - 03.2021
- Led the rebranding and reopening of the venue, overseeing hiring, onboarding, and training of all staff during the indoor dining shutdown.
- Managed payroll processing and created weekly staff schedules across all departments, contributing to improved operational efficiency and increased weekly revenue.
Restaurant Manager
The Mercer Kitchen (Jean-Georges Restaurant)
New York, NY
05.2019 - 04.2020
- Collaborated with Mercer Hotel management to ensure exceptional guest satisfaction across both restaurant and hotel operations.
Education
Bachelor of Science - Food Service Management
Johnson And Wales University
Providence, RI05.2018
Certification
TIP Alcohol Awareness | NYC Food Handlers | F03 Fire Certificate of Fitness
Timeline
Assistant General Manager
Double Knot NYC (Schulson Collective)
11.2025 - Current
Assistant General Manager
Tao Downtown (Tao Group Hospitality)
10.2021 - 08.2025
Senior Food and Beverage Manager
STK Restaurant & Rooftop (The One Group)
03.2021 - 10.2021
Assistant General Manager
En Japanese Brasserie
06.2020 - 03.2021
Restaurant Manager
The Mercer Kitchen (Jean-Georges Restaurant)
05.2019 - 04.2020
Bachelor of Science - Food Service Management
Johnson And Wales University