Reina Soriano
Huntington Park,CA
Summary
Dynamic professional with a proven track record. Excelling in Applied Behavior Analysis and crisis intervention strategies. Expert in fostering social skills development and resolving conflicts, significantly improving student behavior and customer experiences. Collaborates effectively with teams to achieve comprehensive support and satisfaction.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
California Behavior Center
Glendale, CA
05.2024 - Current
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
Customer Experience Manager
Victoria's Secret & PINK
Los Angeles, CA
11.2018 - 05.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
School Intern
YMCA
Los Angeles, CA
11.2017 - 06.2018
- Supported special needs students by implementing differentiated instruction strategies, ensuring equal access to quality education for all learners.
- Collaborated with fellow teachers to create interdisciplinary lesson plans, providing a more holistic educational experience for students.
- Increased parent involvement in school events by maintaining open communication channels and actively encouraging participation.
- Coordinated after-school programs designed to provide additional support and enrichment opportunities for students.
Education
Some College - Film And Video Production
Columbia College Hollywood
Tarzana, CAChild Care
East Los Angeles College
Monterey Park, CASkills
- Problem-solving skills
- Applied Behavior Analysis
- Crisis intervention strategies
- Intervention Planning
- Social Skills Development
- Conflict Resolution Strategies
Languages
Spanish
Native or Bilingual
Timeline
Behavior Interventionist
California Behavior Center
05.2024 - Current
Customer Experience Manager
Victoria's Secret & PINK
11.2018 - 05.2024
School Intern
YMCA
11.2017 - 06.2018
Some College - Film And Video Production
Columbia College Hollywood
Child Care
East Los Angeles College