REINALDO M. GODINEZ III
Woodbridge
Summary
Led teams in delivering high-quality customer service by implementing best practices.,Oversaw inventory management to optimize stock levels and reduce waste.,Managed event coordination to create impactful experiences for clients.
Overview
5
5
years of professional experience
Work History
Service Writer
United Rentals
04.2024 - Current
- Open and close work orders with accurate and complete information including labor hours, parts numbers, prices, and work descriptions.
- Track technician labor, ensuring timely charge outs to meet completion targets.
- Maintain equipment files, process service-related invoices, and manage warranty recovery.
- Communicate with customers regarding service inquiries, status updates, and equipment issues.
- Ensure service department remains informed of service bulletins and technical updates.
- Parts Specialist (12/2024 – Present)
- Manage inventory levels to meet projected customer and branch needs.
- Purchase and source parts from vendors and other branches to maintain stock.
- Process internal and external parts orders, including invoicing and shipping.
- Handle returns of obsolete or slow-moving parts.
- Advise Branch Manager on parts trends, future needs, and process improvements.
Event Ambassador/BayHost
TopGolf
Edison, NJ
06.2023 - 04.2024
- Hosted large guest groups and provided exceptional service for events.
- Consulted with customers to determine objectives and requirements.
- Recommended menu items and options for dietary needs.
- Maintained menu knowledge to answer sourcing, ingredient, and cooking method questions.
- Enforced rules and maintained safety standards.
Events Team Lead
TopGolf
Edison, NJ
12.2021 - 06.2023
- Supervised team to deliver high-quality guest experiences.
- Coordinated and scheduled events, ensuring contractual requirements were met.
- Liaised with clients to understand event briefs and objectives.
- Managed problem resolution to ensure smooth execution of events.
Education
Associate Degree - Media Arts & Design
Middlesex County College
Edison, NJ05.2022
Skills
- Guest Satisfaction & Customer Service Excellence
- Supervising & Training Employees
- Microsoft Office Suite Proficiency
- Adobe Creative Suite – Photoshop & Lightroom
- Attention to Detail & Accuracy in Documentation
- Inventory Management & Parts Ordering
- Sales transactions
- Invoice verification
- Effective writing
- Processing warranties
- Communicating with clients
- Computer skills
- Customer relations
Timeline
Service Writer
United Rentals
04.2024 - Current
Event Ambassador/BayHost
TopGolf
06.2023 - 04.2024
Events Team Lead
TopGolf
12.2021 - 06.2023
Associate Degree - Media Arts & Design
Middlesex County College