REINE MARIE BAKILANE
Jersey City,NJ
Summary
Justice Studies graduate with concentration in Social Justice and Public Policy. Leveraged strong problem-solving, data entry, and research skills to support team objectives and enhance customer satisfaction. Demonstrated ability to effectively manage escalated support issues, fostering positive communication and achieving favorable resolutions.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Associate
Duane Reade
07.2025 - 09.2026
- Delivered friendly and swift checkout experiences, enhancing customer satisfaction. Processed FedEx shipments to ensure timely delivery and customer convenience. Executed opening and closing tasks to maintain store cleanliness and organization. Complete all photo department tasks.
- Processed register transactions, returns, and exchanges using point-of-sale systems.
- Assisted Duane Reade customers with product location, questions, and store services.
- Restocked shelves and organized merchandise according to Duane Reade standards.
Administrative Office Assistant
Winston-Salem State University, Department of History, Politics and Social Justice
10.2024 - 05.2025
- Managed calendars and correspondence for Department of History, Politics and Social Justice staff.
- Scheduled meetings and prepared agendas for Winston-Salem State University office operations.
- Processed student requests and directed inquiries to appropriate department contacts.
- Transcribed audio recordings of interviews for department chair, ensuring accurate and timely documentation. Conducted office responsibilities including document copying and storage room organization to maintain operational efficiency. Act as a teacher's aid for the department, and provide study halls for students.
Campus Fellow
NC Conservation Network
08.2024 - 11.2024
- Educated local community on voting polls and ballot candidates. Executed outreach through canvassing and tabling on my campus for the Save the NC Wetlands initiative. Facilitated a letter writing event for the Get Out the Vote campaign.
- Supported conservation advocacy projects for North Carolina environmental policy campaigns.
- Researched legislation and briefed team on state environmental issues.
- Drafted outreach messages for grassroots supporters and coalition partners.
Administrative Office Assistant
Winston-Salem State University, Department of Fine Arts
09.2023 - 05.2024
- Scheduled meetings, appointments, and classroom reservations for Winston-Salem State University office.
- Coordinated correspondence between faculty and students to facilitate effective communication. for History, Politics and Social Justice faculty and students.
- Prepared purchase requests, supply orders, and budget paperwork for department operations.
- Greeted visitors and addressed inquiries during supervisor's absence, enhancing visitor experience. Maintained office inventory and updated announcement boards, ensuring clear communication of departmental information. Supervised two computer labs, ensuring proper usage and support for users.
Education
Bachelor of Arts - Social Justice and Public Policy
Winston-Salem State University
Winston-Salem, NC 08.2021 - 05.2025
High School Diploma - N/A
Charles E. Jordan High School
Durham, NC 08.2018 - 06.2021
Skills
- Point-of-sale operations
- Customer service
- Cash handling
- Inventory control
- Data entry
- Office administration
- Visual merchandising
- Problem solving
- Bilingual communication
- French
- Research methods
- Leadership
- IBM SPSS Statistics
HONORS & AWARDS
Dean's List, Fall 2022, Spring 2023, Certificate of Honor for Superior Academic Achievement Awarded by the Chancellor of Winston-Salem State University, 2023-04-23, Spring 2024, Spring 2025
Timeline
Customer Service Associate
Duane Reade
07.2025 - 09.2026
Administrative Office Assistant
Winston-Salem State University, Department of History, Politics and Social Justice
10.2024 - 05.2025
Campus Fellow
NC Conservation Network
08.2024 - 11.2024
Administrative Office Assistant
Winston-Salem State University, Department of Fine Arts
09.2023 - 05.2024
Bachelor of Arts - Social Justice and Public Policy
Winston-Salem State University
08.2021 - 05.2025
High School Diploma - N/A
Charles E. Jordan High School
08.2018 - 06.2021