Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reja Khan

Mckinney ,Texas

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Kinex Podiatry. Skilled in insurance verification and HIPAA compliance, coupled with exceptional organizational abilities and a commitment to improving patient satisfaction. Demonstrates strong computer skills and a professional telephone demeanor, contributing to a 20% increase in clinic efficiency. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Pragmatic Insurance Verification Specialist touting 2 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2025
2025
years of professional experience

Work History

Medical Assistant

Kinex Podiatry
3 2023 - Current
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Insurance verification.
  • Check Benefits from Insurance companies.
  • Check Per-Authorization from Insurance companies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Oriented and trained new staff on proper procedures and policies.

Customer Service Representative

Call center
5 2015 - 4 2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Cashier

Walmart
5 2015 - 10 2018
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Education

BA Graduation -

ASPS

Skills

  • Completing insurance forms
  • Medical office administration
  • Insurance Coverage Verification
  • HIPAA Compliance
  • Insurance claims
  • Simple dressings
  • Monitoring patient progress
  • Electronic health records
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Money handling abilities
  • Retail store support
  • Account management
  • Professional telephone demeanor
  • Staff education and training
  • Technical Support
  • Excellent computer skills
  • Strong computer skills
  • Basic computer skills
  • Organization skills
  • Assessment skills
  • Visitor check-in skills

Timeline

Medical Assistant

Kinex Podiatry
3 2023 - Current

Customer Service Representative

Call center
5 2015 - 4 2016

Cashier

Walmart
5 2015 - 10 2018

BA Graduation -

ASPS
Reja Khan