Rejeana Owens
Bethany,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
CSI
11.2012 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Posting collection payments to customer accounts.
- Faxing documents
- Inputting repossessions into database.
- Ten Key
- Maintained a numerical filing system.
Customer Service Associate
Sun Capsule
08.2010 - 11.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions
- Cleaned beds and maintained a clean environment.
Education
High School Diploma -
Bethany High School
Bethany, OK05.1998
Skills
- Business Correspondence
- Recordkeeping
- Self Starter
- Multi-Line Phone Systems
- Account Balancing
- Critical Thinking
- Database Administration
- 10-Key Proficiency
- Phone Call Answering
- Administrative Support
- Data Entry Documentation
- AS/400
- Reading Comprehension
- Customer Service
- Filing
- Data Management
- Records Management
- Cash Deposit Preparation
Timeline
Administrative Assistant
CSI
11.2012 - 06.2023
Customer Service Associate
Sun Capsule
08.2010 - 11.2012
High School Diploma -
Bethany High School