ReKeisha Lake
Oak Park,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Positive can-do attitude always seeking to grow and develop within different areas. Well-rounded and knowledgeable in pick process path including top pick ambassador, along with high rates, excellent quality, and top pick percentile. Always striving to be the best, and help others along the way. Highly organized Process Assistant with background in managing workflow, streamlining processes and maintaining documentation. Skilled at coordinating tasks, improving efficiency and implementing process improvements. Known for solid leadership skills, ability to work under pressure and prioritize tasks efficiently. Significant contributions include developing innovative strategies that optimize productivity and enhance operational effectiveness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
Detroit, MI
07.2024 - Current
- Monitored process performance to ensure compliance with established standards.
- Work alongside Area Managers, maintaining open lines of communication at all times.
- Staff pickers to the station, and provide positive feedback.
- Engage with associates, coaching them on rates, standard of work, and quality.
PICK Process Guide (PG)
Amazon
Detroit, MI
05.2023 - 06.2024
- Ensure lines are running, and associates are maintaining safety, rate, and quality.
- Deliver feedback and guided coaching to associates to ensure success within the process path.
- Assist Area Managers and Process Assistants with station issues and line problems.
- Ensuring work areas are kept clean and well-organized.
Learning Ambassador
Amazon
Detroit, MI
05.2023 - 12.2023
- Answering questions and providing guidance to new associates in relation to their path
- Performing daily audits on new hires to check their progress and suggest areas of improvement
- Identify and report employee misconduct to management
- Learning Ambassadors may also help in doing direct roles in path such as picking
Host
Texas Roadhouse
Madison Heights, MI
06.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
Patient Safety Assistant
Henry Ford Health System
Detroit, MI
06.2021 - 01.2022
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Maintained clean and well-organized environment for client happiness and safety
- Tracked and reported clients' progress based on observations and conversations
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
Customer Care Support
Sutherland
10.2019 - 12.2020
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience
- Communicated courteously with customers by telephone, email and face to face
- Uphold privacy and security requirements for customer information
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
Education
Associate of Science -
Wayne County Community College District
Detroit, MI06.2020
High School Diploma -
Detroit Edison Public School Academy
Detroit, MI06.2017
Certificate -
University of Detroit Mercy
Detroit, MISkills
- Time management
- Detail-oriented
- Workplace safety
- Team building
- Teamwork and collaboration
- Positive attitude
- Flexible schedule
- Goal-oriented
- Project planning
- Leadership
- Computer Skills
- MS Office
Certification
- CPR Training, 01/01/21 - 12/31/23
- Pick Process Guide (PG)
- Tote Replenishment
- VIC/VRC Trained
- Jam Clear Trained
- Learning Ambassador
Timeline
Process Assistant
Amazon
07.2024 - Current
PICK Process Guide (PG)
Amazon
05.2023 - 06.2024
Learning Ambassador
Amazon
05.2023 - 12.2023
Host
Texas Roadhouse
06.2022 - 08.2022
Patient Safety Assistant
Henry Ford Health System
06.2021 - 01.2022
Customer Care Support
Sutherland
10.2019 - 12.2020
Associate of Science -
Wayne County Community College District
High School Diploma -
Detroit Edison Public School Academy
Certificate -
University of Detroit Mercy
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