Relande Claude
Boca Raton,FL
Summary
Dynamic Pharmacy Manager with extensive experience at CVS Pharmacy, excelling in patient education and regulatory compliance. Proven track record in optimizing workflow processes and enhancing team performance, leading to increased patient satisfaction. Skilled in medication therapy management and staff training, fostering a collaborative environment that drives exceptional care delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Pharmacy
11.2019 - Current
- Educate patients on possible drug interactions and side effects.
- Monitor and manage pharmacy staff performance to maximize productivity and customer satisfaction.
- Lead high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Train pharmacy interns and newly hired pharmacists.
- Address customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Manage budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Recommend OTC devices or medication options to help mitigate individual symptoms.
- Support employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement.
- Enforce compliance with pharmacy regulations and maintain up-to-date records.
- Vaccinate patients to provide immunity against preventable diseases, and led team to exceed regional targets.
- Enhance team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Enhance patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimize workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Increased patient satisfaction with personalized medication counseling sessions.
Staff Pharmacist
CVS Pharmacy
Lake Worth, FL
07.2018 - 11.2019
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients.
Pharmacy Intern
CVS Pharmacy
West Palm Beach, FL
05.2013 - 05.2018
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Collaborated with healthcare providers to enhance patient care plans when required.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
Lead Pharmacy Technician
CVS Pharmacy
Boynton Beach, FL
10.2006 - 08.2013
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Doctor Of Pharmacy - Pharmacy
Palm Beach Atlantic University
West Palm Beach, FL05.2018
Bachelor Of Applied Arts And Science - Science
Florida Atlantic University
Boca Raton, FL04.2013
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Staff training
- Patient counseling
- Inventory control
- Drug safety
- Immunizations
- Drug utilization review
- Policy enforcement
- Medication therapy management
- Quality assurance controls
- Performance metrics
- Medication dispensing
Accomplishments
-Ranked #1 in Scripts sale in 2021
-Ranked #1 for MyPatient Care
-CVSHEALTH District 2 WeCare Team Captain.
-CVSHealth District 2 Pharmacist Trainer.
Languages
Creole
Native or Bilingual
Certification
CVShealth Region 89 Foundations For Leading Program
Timeline
Pharmacy Manager
CVS Pharmacy
11.2019 - Current
Staff Pharmacist
CVS Pharmacy
07.2018 - 11.2019
Pharmacy Intern
CVS Pharmacy
05.2013 - 05.2018
Lead Pharmacy Technician
CVS Pharmacy
10.2006 - 08.2013
Doctor Of Pharmacy - Pharmacy
Palm Beach Atlantic University
Bachelor Of Applied Arts And Science - Science
Florida Atlantic University