Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Relandria Flagg

Atlanta,Ga

Summary

Proactive and personable team player dedicated to contributing to organizational success through exceptional customer service, problem-solving, and people skills. Exceptionally versatile and adaptable with a strong work ethic and a customer-first approach. Excel at managing multiple tasks and people in high-volume environments, completing complex tasks accurately and efficiently. Proven ability to train staff for high-volume environments and build exceptional rapport with customers. Strong communication and team-building skills make me an asset to any team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Professional Teller

Wells Fargo
07.2023 - Current
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, services charges.

Lead Bartender

Boogalou Restaurant & Lounge
04.2018 - 07.2023
  • Responsible for greeting customers promptly while being able to make and serve various drinks
  • Job duties include taking orders, correctly cashing customers out, identity verification, making service bar drinks accurately and at a rapid pace, setting up and closing bar down, assisting waitresses with bottle service duties, keeping bar clean at all times, ordering and running food, training new hire bartenders and maintaining the overall feel and upkeep of designated bar area.

Bartender

Gibney's Pub
05.2017 - 05.2018
  • Responsible for greeting customers promptly while being able to make and serve various drinks
  • Job duties include taking orders, correctly cashing customers out, identity verification, making service bar drinks accurately and fast, setting up and closing bar down, keeping bar clean at all times, ordering and running food, overall feel and upkeep of designated bar area.

Manager on Duty/Bartender

Sidebar
11.2013 - 05.2017
  • Responsible for the opening and closing duties of the bar, helping customers, taking orders, making drinks and running the bar, stocking and replacing items as needed, settling batch totals at the end of business, making bank deposits and runs, inventory of bar, managing and training of all employees, solving problems with customers and POS systems, booking private events, managing social media pages and contributing to the overall feel and atmosphere of the bar, while maintaining a correct cash drawer and totals and keeping patrons safe.

Merchant Professional Teller

Bank of America
02.2011 - 11.2012
  • Responsible for large merchant cash orders, processing QBD deposits and shipments, balancing and maintaining personal as well as merchant vaults, issuing and signing consignments items, fixing basic account problems, cashing checks, completing all currency reporting documents, cash advances, etc.

Sales Associate

Rue21
10.2010 - 02.2011
  • Responsible for running the cash register, making sure all items were returned to the proper place, meeting sales goals, and maintain the appearance of the store.

Teller

Bank of America
04.2009 - 09.2009
  • Drive up teller responsible for fast service of clients, cashing and depositing multiple transactions, meeting sales and referral goals, informing customers of new products and services available.

Summer Youth Counselor

Boys and Girls Club of America
05.2008 - 08.2008
  • Camp counselor responsible for the safety of 30-45 children.

Teller

Colony Bank of Fitzgerald
05.2005 - 05.2006
  • Drive up teller responsible for fast service of clients, cashing and depositing multiple transactions, meeting sales and referral goals, informing customers of new products and services available.

Education

Business Administration -

Fort Valley State University
Fort Valley, GA

College Prepatory Diploma - undefined

Fitzgerald High School
Fitzgerald, GA

Master of Cosmetology - undefined

Empire Education
Dunwoody, GA
06.2024

Skills

  • Conflict resolution techniques
  • Customer Relationship Building
  • Fraud Detection
  • Consumer banking specialist
  • Compliance, banking laws, and regulations
  • Exceptional customer service
  • Cash Drawer Balancing
  • Account Management
  • Strong Work Ethic
  • Cash counting
  • Rapid 10-key data entry
  • Cash handling expertise

Certification

  • ServSafe Manager Food Protection
  • ServSafe Alcohol Training

Training

  • Safe Serve Manager Certified
  • 10 Key Calculator
  • Data Entry
  • Customer Service
  • Problem Solving
  • Sales
  • Microsoft Word, Excel and PowerPoint
  • Advanced Cash handling skills
  • Merlin Teller Program
  • Safety and Security Training in Banking
  • Advanced Money Laundering
  • POS efficiency

Timeline

Professional Teller

Wells Fargo
07.2023 - Current

Lead Bartender

Boogalou Restaurant & Lounge
04.2018 - 07.2023

Bartender

Gibney's Pub
05.2017 - 05.2018

Manager on Duty/Bartender

Sidebar
11.2013 - 05.2017

Merchant Professional Teller

Bank of America
02.2011 - 11.2012

Sales Associate

Rue21
10.2010 - 02.2011

Teller

Bank of America
04.2009 - 09.2009

Summer Youth Counselor

Boys and Girls Club of America
05.2008 - 08.2008

Teller

Colony Bank of Fitzgerald
05.2005 - 05.2006

Business Administration -

Fort Valley State University

College Prepatory Diploma - undefined

Fitzgerald High School

Master of Cosmetology - undefined

Empire Education

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Relandria Flagg