Releen Celina Purificacion
Chicago,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Chicago, IL
05.2022 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Customer Service Representative
Envoy Air Inc An American Airlines Company Group
Chicago, IL
10.2016 - 09.2021
- Collaborate with internal team to ensure passenger information is processed accurately and flights are sent out on time
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Passenger Service Agent
Prospect Airport Services Chicago O’Hare
Chicago, IL
01.2014 - 03.2016
- Helped customers enter airplane, locate seats and stow luggage
- Transported individuals requesting wheelchair service to and from desired locations
- Helped children to safely board and exit buses
- Greeted customers, answered questions and discussed services.
Education
Certificate - Certified Nursing Assistance
Oakton Community College
Des Plaines, IL06.2016
Skills
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
Languages
tagalog
Native or Bilingual
Timeline
Customer Service Agent
Delta Air Lines, Inc
05.2022 - Current
Customer Service Representative
Envoy Air Inc An American Airlines Company Group
10.2016 - 09.2021
Passenger Service Agent
Prospect Airport Services Chicago O’Hare
01.2014 - 03.2016
Certificate - Certified Nursing Assistance
Oakton Community College