Relva Smith
Durham,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
NCBA/STSG Transitional House
Durham, NC
01.2025 - Current
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing manuals, policy & procedure books.
Administrative Associate
UNC Health Care Outpatient Clinics
Chapel Hill, NC
12.2023 - 08.2024
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted over 150 plus patients to complete registration on kiosk or manually
- Exceeded collection of copays & bills due in top 10%
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations and Hippa.
- Use of Epic to perform check in/out processes, balance cash drawer, print logs & controls.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
Patient Service Associate
Fastmed Urgent Care
Durham/Chapel Hill
07.2020 - 11.2023
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Handled cash transactions accurately while maintaining a 98% rate of daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Participated in training of 20 new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Verified commercial, medicaid, medicare & VA authorizations and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Education
No Degree - Community Health Worker Certification
Durham Technical Community College
Durham, NC11-2024
Associate of Arts - Business Administration
Strayer University
Morrisville, NC09-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Dedicated team player
- Verbal communication
- Professional and mature
- Meticulous attention to detail
- Resourceful
- Bookkeeping
- Supervising staff
- Office equipment maintenance
Timeline
Administrative Assistant
NCBA/STSG Transitional House
01.2025 - Current
Administrative Associate
UNC Health Care Outpatient Clinics
12.2023 - 08.2024
Patient Service Associate
Fastmed Urgent Care
07.2020 - 11.2023
No Degree - Community Health Worker Certification
Durham Technical Community College
Associate of Arts - Business Administration
Strayer University