Rema Abdu
Orlando
Summary
Accomplished Parking Operations Manager with a proven track record at AAA Parking At Four Seasons Orlando, demonstrating exceptional team leadership and complex problem-solving abilities. Enhanced customer satisfaction significantly by resolving disputes and mentoring staff, showcasing strong verbal communication and time management skills. Achieved notable efficiency in high-pressure environments, ensuring top-quality service delivery.
Overview
4
4
years of professional experience
Work History
Parking Operations Manager
AAA Parking At Four Seasons Orlando
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Parking Operations Manager
AAA Parking At Four Seasons Orlando
07.2021 - 02.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Call Center Representative
AAA Parking At Four Seasons Orlando
01.2020 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Arts - General Studies
Valencia
Orlando,fl06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Parking Operations Manager
AAA Parking At Four Seasons Orlando
02.2024 - Current
Assistant Parking Operations Manager
AAA Parking At Four Seasons Orlando
07.2021 - 02.2024
Call Center Representative
AAA Parking At Four Seasons Orlando
01.2020 - 07.2021
Associate of Arts - General Studies
Valencia
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