Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rema Dagher

Livonia,MI

Overview

6
6
years of professional experience
1
1
Certification

Work History

Debt Collector

American Profit Recovery
11.2022 - 07.2024
  • Resolved customer disputes and disagreements through professional, calm communication to find a mutual solution.
  • Developed strong relationships with consumers to encourage timely payments and account resolution.
  • Entered client details and notes into system for review.
  • Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal and external agencies as needed.
  • Assisted in training new hires on company policies, procedures, and best practices for effective debt collection.
  • Awarded rookie of the year (2023).

Legal Assistant

Lawbrella PLC.
10.2020 - 09.2022
  • Generated and reviewed client invoices, tracked billing hours, and handled follow-ups on outstanding payments to support accurate and timely collections.
  • Coordinated appointments, court dates, and deadlines, ensuring attorneys' schedules were up-to-date and efficient.
  • Organized new client intake processes, collected and filed necessary documentation, and ensured all information was accurately entered into the client management system.
  • Maintained and organized client files, monitored case progress, and assisted with document retrieval for ongoing matters to streamline case management.

Medical Assistant/Medical Scribe

Kidkare Pediatrics
07.2018 - 12.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists and other healthcare providers as needed for comprehensive care management plans.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Education

Bachelor of Science - Public Health

Wayne State University
Detroit, MI
08-2020

Skills

    Problem Solving

    Project Management

    Communication Skills

    Computer Skills

    Fluent in English & Arabic

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Debt Collector

American Profit Recovery
11.2022 - 07.2024

Legal Assistant

Lawbrella PLC.
10.2020 - 09.2022

Medical Assistant/Medical Scribe

Kidkare Pediatrics
07.2018 - 12.2019
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Bachelor of Science - Public Health

Wayne State University
Rema Dagher