Resolved customer disputes and disagreements through professional, calm communication to find a mutual solution.
Developed strong relationships with consumers to encourage timely payments and account resolution.
Entered client details and notes into system for review.
Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal and external agencies as needed.
Assisted in training new hires on company policies, procedures, and best practices for effective debt collection.
Awarded rookie of the year (2023).
Legal Assistant
Lawbrella PLC.
10.2020 - 09.2022
Generated and reviewed client invoices, tracked billing hours, and handled follow-ups on outstanding payments to support accurate and timely collections.
Coordinated appointments, court dates, and deadlines, ensuring attorneys' schedules were up-to-date and efficient.
Organized new client intake processes, collected and filed necessary documentation, and ensured all information was accurately entered into the client management system.
Maintained and organized client files, monitored case progress, and assisted with document retrieval for ongoing matters to streamline case management.
Medical Assistant/Medical Scribe
Kidkare Pediatrics
07.2018 - 12.2019
Sanitized, restocked, and organized exam rooms and medical equipment.
Performed medical records management, including filing, organizing and scanning documents.
Coordinated patient referrals to specialists and other healthcare providers as needed for comprehensive care management plans.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI
08-2020
Skills
Problem Solving
Project Management
Communication Skills
Computer Skills
Fluent in English & Arabic
Certification
Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Debt Collector
American Profit Recovery
11.2022 - 07.2024
Legal Assistant
Lawbrella PLC.
10.2020 - 09.2022
Medical Assistant/Medical Scribe
Kidkare Pediatrics
07.2018 - 12.2019
Certified Nursing Assistant (CNA) - State Boards of Nursing.
Bachelor of Science - Public Health
Wayne State University
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