Rema Dagher
Livonia,MI
Overview
6
6
years of professional experience
1
1
Certification
Work History
Debt Collector
American Profit Recovery
11.2022 - 07.2024
- Resolved customer disputes and disagreements through professional, calm communication to find a mutual solution.
- Developed strong relationships with consumers to encourage timely payments and account resolution.
- Entered client details and notes into system for review.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal and external agencies as needed.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection.
- Awarded rookie of the year (2023).
Legal Assistant
Lawbrella PLC.
10.2020 - 09.2022
- Generated and reviewed client invoices, tracked billing hours, and handled follow-ups on outstanding payments to support accurate and timely collections.
- Coordinated appointments, court dates, and deadlines, ensuring attorneys' schedules were up-to-date and efficient.
- Organized new client intake processes, collected and filed necessary documentation, and ensured all information was accurately entered into the client management system.
- Maintained and organized client files, monitored case progress, and assisted with document retrieval for ongoing matters to streamline case management.
Medical Assistant/Medical Scribe
Kidkare Pediatrics
07.2018 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists and other healthcare providers as needed for comprehensive care management plans.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI08-2020
Skills
Problem Solving
Project Management
Communication Skills
Computer Skills
Fluent in English & Arabic
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Debt Collector
American Profit Recovery
11.2022 - 07.2024
Legal Assistant
Lawbrella PLC.
10.2020 - 09.2022
Medical Assistant/Medical Scribe
Kidkare Pediatrics
07.2018 - 12.2019
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Bachelor of Science - Public Health
Wayne State University
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