Remal Morris
Kentwood
Summary
Compassionate, dedicated, and driven to guiding individuals through their journey in their own life development. Skilled in leading a team and documenting information accurately and consistently.
Overview
9
9
years of professional experience
Work History
General Manager of Food Service
KFC Restaurant
Kentwood
04.2023 - Current
- Oversaw daily operations and ensured compliance with health regulations.
- Managed staff scheduling and trained team members on service standards.
- Implemented inventory control procedures to minimize waste and optimize supplies.
- Facilitated team meetings to enhance communication and address operational challenges.
- Developed marketing strategies to increase customer engagement and sales.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
MANAGER
Panera Bread
Kentwood
01.2017 - 05.2023
- Supported the professional growth of team members through teaching, guiding, and developing training plans to associates.
- Developed a strong community between multiple Panera Breads in Grand Rapids, ensuring that each cafe was adequately staffed and stocked with supplies.
- Demonstrated exceptional conflict resolution through the process of reflective listening and responding accordingly.
- Maintained proper confidentiality by attentive handling of personal documents and safekeeping of funds.
- Efficient use of Outlook in emailing staff.
- Use of Excel spreadsheets in creating deployment sheets for associates.
- Answering the cafe phone system for customers, vendors, banks, help desk, and with other Panera Breads.
RECEPTIONIST
Over the Top Dance Academy
01.2019 - 01.2020
- Answered all incoming and outgoing calls.
- Bookkeeping.
- Appointment setting.
Education
HIGH SCHOOL DIPLOMA -
Kentwood, MISkills
- Documentation
- Empathy/Compassion
- Outlook/ Microsoft 360
- Working With A Team
- Problem-Solving
- Adaptability
- Interpersonal Skills
- Inventory management
- Employee training
Volunteer Experience
- Taking part of a food bank at a church.
- Care-taking for the elderly.
Timeline
General Manager of Food Service
KFC Restaurant
04.2023 - Current
RECEPTIONIST
Over the Top Dance Academy
01.2019 - 01.2020
MANAGER
Panera Bread
01.2017 - 05.2023