Summary
Overview
Work History
Education
Skills
Certifications
Languages
Certification
Timeline
Generic

Remaljit Kaur

Stockton,CA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Stockton Septic Services
Stockton
01.2022 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Strengthened customer retention by offering discount options.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Transit Bus Driver

RTD Regional Transportation District
Stockton, California
08.2021 - 11.2021
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Received and submitted passenger fares.
  • Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
  • Operated two-way radio equipment efficiently in order to communicate with dispatch personnel concerning route changes due to construction or detours caused by traffic congestion.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Kept shuttle and reception areas clean and organized.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Reported incidents involving passengers or accidents to management immediately upon occurrence.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Helped ensure smooth operation of transit services by providing feedback on performance issues related to buses and drivers.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.

Cooking Assistant

Manjit Kaur
San Jose, California
01.2019 - 03.2021
  • Organized food items in kitchen storage areas.
  • Maintained a clean and organized work area, adhering to safety protocols at all times.
  • Organized components into separate bins and tracked inventory levels with a computer system.
  • Stocked kitchen with supplies such as food ingredients and cooking utensils.
  • Determined amounts of food portions for each dish according to menu specifications.
  • Followed health and safety standards when handling food items.
  • Assisted in menu planning and recipe development.
  • Ensured that all dishes were prepared quickly while still maintaining high quality standards.
  • Organized kitchen storage areas to maintain cleanliness and orderliness.
  • Prepared salads, appetizers and cold dishes according to recipes.
  • Stocked pantry shelves with food supplies.

Education

PTCB Recognized Pharmacy Technician Training - Pharmacy

Rx TECHEXAM
11-2024

Master of Arts - Arts

Government College
Punjab, India
05-2016

Bachelor of Arts - Arts

Government College
Punjab, India
04-2013

Some College (No Degree) - Food Management

NCVT
Hoshiarpur, India

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Project management
  • Documentation
  • Filing
  • Customer service
  • Positive and professional
  • Complaint handling
  • Appointment scheduling
  • Call management
  • Clerical support
  • Credit card payment processing
  • High-energy attitude
  • Medical terminology
  • Special diet cooking
  • Sanitation practices
  • Kitchen organization
  • Food presentation
  • Food plating
  • Vegetable cutting
  • Salad making
  • Dessert preparation
  • Vegetarian cooking

Certifications

  • Bloodborne Pathogens Certificate
  • Healthcare - CPR / AED Certificate
  • 123CPhT: PTCB Recognized Training for Pharmacy Technician
  • Food handler Certificate

Languages

Punjabi
Native/ Bilingual
Hindi
Professional

Certification

  • Bloodborne Pathogens Certificate
  • Healthcare - CPR / AED Certificate
  • 123CPhT: PTCB Recognized Training for Pharmacy Technician
  • Food handler Certificate

Timeline

Customer Service Representative

Stockton Septic Services
01.2022 - Current

Transit Bus Driver

RTD Regional Transportation District
08.2021 - 11.2021

Cooking Assistant

Manjit Kaur
01.2019 - 03.2021

PTCB Recognized Pharmacy Technician Training - Pharmacy

Rx TECHEXAM

Master of Arts - Arts

Government College

Bachelor of Arts - Arts

Government College

Some College (No Degree) - Food Management

NCVT

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Remaljit Kaur