Remedios "Emmie" Leong
Fort Lauderdale,FL
Summary
Accomplished Administrator with a proven track record at Royal Palm Senior Residence, deficiency-free and complaints-free for years, enhancing facility performance through meticulous attention to detail and exceptional customer service. Skilled in MS Office and office management, I spearheaded initiatives that significantly improved resident satisfaction and operational efficiency, while maintaining strict data confidentiality and compliance with healthcare regulations.
Overview
34
34
years of professional experience
Work History
Administrator
Royal Palm Senior Residence
01.2022 - Current
- Supervise administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Manage human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Implement best practices in assisted living administration, resulting in improved overall facility performance metrics.
- Address resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Assist in the development of marketing strategies increasing facility occupancy rates and attracting new residents to the community.
- Maintain a safe and comfortable living environment for residents by ensuring strict adherence to safety protocols and state regulations.
- Collaborate with healthcare professionals to develop comprehensive care plans tailored to individual resident needs.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Assistant Administrator
Royal Palm Senior Residence
04.2016 - 01.2022
Home Health Administrator
Care On Call Home Healthcare
10.2013 - 04.2016
Administrator
North Beach Home Healthcare
08.2011 - 10.2013
Assistant Administrator
Royal Palm Senior Residence
08.2001 - 08.2011
Inventory Supervisor
Hi-Precision Steel Center, Inc.
01.1991 - 07.2001
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Perpetual Help College of Laguna
Philippines04.1988
High School Diploma -
Colegio De Sta. Catalina De Sena
Philippines1986
Skills
Customer Service
Attention to Detail
Recordkeeping and File Management
Office Administration
MS Office
Documentation And Reporting
Office Management
Data Confidentiality
New Hire Onboarding
Bookkeeping
Executive Support
Timeline
Administrator
Royal Palm Senior Residence
01.2022 - Current
Assistant Administrator
Royal Palm Senior Residence
04.2016 - 01.2022
Home Health Administrator
Care On Call Home Healthcare
10.2013 - 04.2016
Administrator
North Beach Home Healthcare
08.2011 - 10.2013
Assistant Administrator
Royal Palm Senior Residence
08.2001 - 08.2011
Inventory Supervisor
Hi-Precision Steel Center, Inc.
01.1991 - 07.2001
Associate of Arts - Administrative Assistance And Secretarial Science
Perpetual Help College of Laguna
High School Diploma -
Colegio De Sta. Catalina De Sena
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