Remi Syverson
Vancouver,WA
Overview
2
2
years of professional experience
Work History
Guest Service/Hostess/Busser/Food Runner
Big Als
06.2023 - Current
- Provides exceptional customer service
- Trains and mentors guest associates by focusing on customer service and POS systems
- Conducts monthly inventory checks, assisting in identification and prevention of stock discrepancies
- Operates a point of sales system effectively and accurately
- Greets guests to their assigned tables
- Presents menus and daily specials to seated guests
- Coordinates with waitstaff, kitchen and managers to ensure each guest is assigned and satisfied with their service
- Swiftly addresses customer's concerns and complaints with waitstaff and shift management if necessary
- Coordinates up to 50 to 100 reservations with online reservation systems
Crew Member
Rose City Comic Con
09.2022 - Current
- Became familiar with products to answer questions and make suggestions.
- Stocks shelves to organize aisles in assigned department.
- Assists other team members to achieve goals.
- Provides excellent customer service by greeting customers and meeting quality expectations.
- Works well with teammates and accepts coaching from management team.
Housekeeping and Server
Truewood By Merill
06.2022 - 10.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Applied exceptional housekeeping skills to keep lobby areas tidy and clean.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Worked with housekeeping team to resolve issues or questions.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Education
Studio Arts
Clark College
Vancouver, WA06.2028
Diploma -
Mountain View High School
Vancouver, WA06.2022
Skills
- Maintains professional and friendly attitude with guests and coworkers
- Professional telephone demeanor
- Effective prioritization of tasks
- Flexibility in handling changes and unexpected challenges
- Experience in fast paced environments
- POS experience
- Arises to new challenges and tasks
- Strives to learn all aspects within their company to better support business
- Order Processing
- Keeping clean environment while hosting and maintaining flow of food and guests
Timeline
Guest Service/Hostess/Busser/Food Runner
Big Als
06.2023 - Current
Crew Member
Rose City Comic Con
09.2022 - Current
Housekeeping and Server
Truewood By Merill
06.2022 - 10.2022
Studio Arts
Clark College
Diploma -
Mountain View High School