Remy Cowdell

As an assistant manager I:

• Support the general manager by completing a variety of tasks
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Developed a system for tracking inventory and ordering supplies as needed.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Supervised daily operations including scheduling shifts, assigning duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.

As a Sales Associate I :

• Provided customer service by greeting individuals and offering product samples.
• Assisted customers with placing orders and facilitated their checkout process.
• Moved and completed tasks efficiently and consistently

As a shift lead I :

• Efficiently led and directed coworkers to ensure efficient performance and smooth running of shifts.
• Addressed all customer service requests and complaints promptly
• Maintained a positive and healthy work environment through my actions and leadership

This position gives me experience in sales, customer service, leadership, problem solving, cash handling, food preparation, food handling, etc.

• I made and decorated signature milkshakes at a fast pace and accommodated to the wants/needs of customers
• Occasionally hosting and bussing tables
• I also communicated and interacted with customers, while promoting store merchandise