Remy Cross
Greeley,CO
Summary
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Overview
12
12
years of professional experience
Work History
Regional Director
Sprouts Farmers Market Inc, Grocery
Denver, CO
03.2018 - 05.2021
- Collaborated with team members in developing best practices to support company objectives.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Led store managers and teams toward achieving profitability, accountability and growth objectives aligned with company vision and goals.
- Coached and developed direct reports for operation of up to 16 stores.
- Led regional operations to consistently exceed financial targets with P&L.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
Market Manager
Sprouts Farmers Market Inc, Grocery
Albuquerque, NM
03.2015 - 03.2017
- Set department standards for customer service, employee relations and overall profitability.
- Maintained professional standards in sales and customer relationships and generated leads from internal and external sources.
- Collaborated with management team to develop program budgets and monitored operations for compliance with regulatory and company guidelines.
- Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
- Created talent development plans for current employees and built high-performing marketing team.
Trainer
Sprouts Farmers Market Inc, Grocery
Albuquerque, NM
03.2014 - 08.2014
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Reduced process gaps by training new hires on best practices and protocols.
Store Manager
Sprouts Farmers Market Inc, Grocery
Albuquerque, NM
11.2013 - 03.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
City Market/King Soopers
Moab, UT
02.2009 - 08.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Home School
Rifle, CO01.2001
Skills
- Staff oversight
- Recruiting and hiring
- Supervision and training
- Cross-functional team management
- Profit and loss accountability
- Policy/program development
- Schedule management
- Sound judgment
- Leadership
- Performance improvements
Timeline
Regional Director
Sprouts Farmers Market Inc, Grocery
03.2018 - 05.2021
Market Manager
Sprouts Farmers Market Inc, Grocery
03.2015 - 03.2017
Trainer
Sprouts Farmers Market Inc, Grocery
03.2014 - 08.2014
Store Manager
Sprouts Farmers Market Inc, Grocery
11.2013 - 03.2014
Store Manager
City Market/King Soopers
02.2009 - 08.2014
High School Diploma -
Home School
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