Remy Pilliu
Miami gardens,FL
Summary
Dynamic customer care professional with over 30 years of experience in the hospitality industry, dedicated to elevating service standards and enhancing guest satisfaction. Proven ability to foster strong relationships with clients and team members, contributing to a collaborative and thriving work environment. Committed to leveraging extensive industry knowledge to drive growth and success within a forward-thinking team. Passionate about creating memorable experiences that leave a lasting impact on customers.
Overview
26
26
years of professional experience
Work History
Server
Artisan Food Catering
Miami, FL
09.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables simultaneously, prioritizing tasks effectively to enhance dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Served food and beverages promptly with focused attention to customer needs.
Server/Banquet captain
Smith&wollensky
Miami Beach, FL
01.2010 - 12.2023
- Managed setup and execution of private dining events, maintaining high standards of service in fast-paced environments.
- Delivered exceptional customer service in high-volume dining environment.
- Implemented upselling techniques to boost sales and enhance guest satisfaction.
manager
Cittarella restaurant
New York, NY
04.2000 - 01.2005
- Responsible for supervising daily operation including hiring and scheduling as well Excellence in resolving customers issue in timely manner. Motivated staff will increase sales.
- Oversaw daily operations to ensure efficient workflow and exceptional customer service.
- Coordinated with kitchen staff to streamline menu updates and seasonal offerings.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma - general
Enguein Les Bains Hs
deuil la barre, France, Metropolitan01.1987
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Point of sale operation
- Food and beverage pairings
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Artisan Food Catering
09.2024 - Current
Server/Banquet captain
Smith&wollensky
01.2010 - 12.2023
manager
Cittarella restaurant
04.2000 - 01.2005
High School Diploma - general
Enguein Les Bains Hs