Ren Bates
Dallas,TX
Summary
Motivated and adaptable worker with 10+ years of experience in customer service and the service industry who’s committed to doing quality work and always learning new skills. Works well on their own and communicates clearly with both team members and guests. Picks up technical systems quickly and pays close attention to detail when operating, maintaining, and troubleshooting equipment. Handles urgent or unexpected issues with a calm, level-headed approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor/ Key Hourly
Alamo Drafthouse
Dallas, USA
02.2022 - Current
- Coordinated special events ensuring that all props/supplies were accounted for and presentation was successful.
- Has on occasion handled the execution of movie parties, private events, and other hosted repertory programing when needed.
- Composed Concierge schedule and participated in the interview process across FOH departments.
- Responded to guest concerns in person, over the phone, and through email ensuring guest recovery and retention.
- Facilitated communication and teamwork between front and back of house staff members.
- Ensured all employees were up to date with all training materials and modules.
- Planned staff events across all DFW locations. Organized team-building activities and helped implement an employee recognition program, resulting in an increase in overall team morale.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
Private Event Lead
Alamo Drafthouse
Dallas, USA
08.2021 - Current
- Lead private events at all Alamo Drafthouse DFW locations.
- Followed contracts in Tripleseat to adhere to guest specifications, updating contracts when necessary.
- Managing events independently or with a team.
- Trained promoted employees for private event lead positions.
- Generated client retention by accurately organizing and executing events while focusing on delivering superior customer service.
- Coordinated schedules and timelines for events.
Server Trainer
Alamo Drafthouse
Dallas, USA
08.2021 - Current
- Trained new employees for front of house serving positions.
- Designed and taught new training classes for the bar and serving staff.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Assessed server performance through observation, feedback sessions, and testing methods.
Specialty and Service Bar Trainer
Alamo Drafthouse
Dallas, USA
03.2018 - Current
- Lead specialty and service bar training in large groups for the opening of multiple venues.
- Trained new employees for specialty and service bars at 4 DFW locations.
- Trained promoted employees in specialty bar trainer and service bar trainer positions.
- Trained incoming managers in service bartending.
- Designed and taught new training classes for the bar and serving staff.
- Provided mentorship to new bartenders, emphasizing skill development and efficiency.
- Coordinated inventory management training to optimize stock levels and reduce waste.
Supervisor
Angelika Film Center
Dallas, TX
06.2016 - 06.2018
- Ensured effective operation of all building positions by overseeing shift activities.
- Assisted the Projection Manager in executing private and staff events.
- Managed updating of posters and marquee to maintain visual engagement.
Education
HIGH SCHOOL DIPLOMA -
Forney High School
05.2011
Skills
- Operations Management
- Comfortable working alone or with a team
- Experience with 815s and 320s as well as changing chiller filters and water
- Guest Relations
- Google Workplace/ Microsoft Office
- Individual and Group Training
Certification
- TABC
- Texas Food Handlers
References
- ERIC HAWKINS General Manager - eric.hawkins@drafthouse.com
- LEMMI MOUME Former Server Manager - lmoume@neflixhouse.com
- TERRA JAMES Assistant General Manager - terra.james@drafthouse.com
Timeline
Operations Supervisor/ Key Hourly
Alamo Drafthouse
02.2022 - Current
Private Event Lead
Alamo Drafthouse
08.2021 - Current
Server Trainer
Alamo Drafthouse
08.2021 - Current
Specialty and Service Bar Trainer
Alamo Drafthouse
03.2018 - Current
Supervisor
Angelika Film Center
06.2016 - 06.2018
HIGH SCHOOL DIPLOMA -
Forney High School