REN HEMPHILL
Los Angeles,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
General Manager
VIDERE RESTAURANT, KIMPTON HOTEL WILSHIRE
07.2022 - 10.2023
- Sources, interviews and hire service staff, oversees training of all new hires
- Interface with guests to diffuse and resolve any issues with proactive approach
- Manage and perform all work activities required to maintain efficient and effective operation of restaurant and kitchen
- Scheduling, Payroll, Inventory, SOP training, Human Resource prevention educator
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager/ Operational Consultant
HARANA RESORT. SIARGAO BLEU RESORT & SPA. VILLA CALI, Siargao
12.2019 - 01.2022
- Hire and train new employees
- Lead hospitality seminars
- Monitor cash handling
- Prevention loss, stock inventory
- Staff scheduling
- Assist with employee salaries, HR new hire documents, etc.
Club Supervisor
H CLUB
11.2018 - 12.2019
- Effectively oversee and direct restaurant in smooth and operational manner
- Lead pre-shift lineup
- Set floor plan
- Staff scheduling
- Open/Close duties, daily inventory
- Coordinate and assist in exclusive VIP parties
Lead Captain
FELIX Cocktails et Cuisine
10.2017 - 09.2018
- Parisian small plates
- Train new employees
- Create new employee training packet
- Set floor plan
- Guide guests in menu selection, educate on wines, spirits and cocktail knowledge.
- Oversee and assist in food expediting, hosting, and busing
- Lead opening/ and closing duties.
Maitre D/ Floor Supervisor
SERAFINA
08.2016 - 07.2017
- Italian cuisine
- Greet and seat guests in a timely manner
- Create Server’s floor plan
- Lead pre-shift lineup
- Staff scheduling
- Assist in inbound reservation, delivery, private events
- Table visit, assure of excellent service from staff.
Captain/ Supervisor
VOX TABLE
02.2015 - 08.2016
- French/ Spanish shared small plates
- Lead Server and Trainer, education in service and product knowledge
- Assist in light food running and busing
- Oversee HR department, weekly inventory, create bi-weekly staff scheduling, and assist in payroll.
Lead Server/ Trainer
PINEWOOD SOCIAL
10.2013 - 01.2015
- Casual southern comfort gourmet
- Lead front server/ trainer
- Assist in private events/ buyout
- Occasion food running , expo, back wait
- Disperse house tips, floor planning, spot checking opening/ closing duties.
Head Captain
UNTITLED
07.2012 - 09.2013
- Speakeasy Supper club
- Server/ Event captain., Lead trainer
- Assist with food running, hosting, and cock tailing.
Server Trainer
TOP OF WAIKIKI
06.2011 - 06.2012
- Serf & Turf casual fine dining
- Lead trainer
- Dining and cocktail server
- Assist in banquet, hosting private parties/ events
- Daily closing duties
- Assist host team.
Lead Captain
DARBY
07.2010 - 06.2011
- Fine dining with celebrity chef, live jazz/ blues entertainment
- Host private events/ assist in buy-out parties
- Elaborating daily specials, menu selection guidance.
Lead Cocktail Server
HYATT REGENCY HOTEL
10.2008 - 07.2009
- Peaks lounge
- Dual role (Waiter and Cocktail server)
- Assist in private parties, events, and buy-outs
- Multiple tasks (order taking, food running, seating guests, light bussing).
Head Server
LOCAL 121
05.2007 - 08.2008
- Coordinated restaurant special events
- Structure training and development new employee’s manual
- Lead pre-shift lineup
- Serving duties; hosting, food running, and cocktail serving.
Education
Associate of Science - Court Reporting
Cypress College
Cypress, CA06.1994
Skills
- Employee Scheduling
- Staff Development
- Staff Training
- Menu Planning
- Budgeting and Cost Control Strategies
- Operations Management
- Performance Evaluations
- Administrative Skills
- Team Training
- Departmental Operations Management
- Problem Resolution
- Coaching and Mentoring
- Staff Management
Timeline
General Manager
VIDERE RESTAURANT, KIMPTON HOTEL WILSHIRE
07.2022 - 10.2023
General Manager/ Operational Consultant
HARANA RESORT. SIARGAO BLEU RESORT & SPA. VILLA CALI, Siargao
12.2019 - 01.2022
Club Supervisor
H CLUB
11.2018 - 12.2019
Lead Captain
FELIX Cocktails et Cuisine
10.2017 - 09.2018
Maitre D/ Floor Supervisor
SERAFINA
08.2016 - 07.2017
Captain/ Supervisor
VOX TABLE
02.2015 - 08.2016
Lead Server/ Trainer
PINEWOOD SOCIAL
10.2013 - 01.2015
Head Captain
UNTITLED
07.2012 - 09.2013
Server Trainer
TOP OF WAIKIKI
06.2011 - 06.2012
Lead Captain
DARBY
07.2010 - 06.2011
Lead Cocktail Server
HYATT REGENCY HOTEL
10.2008 - 07.2009
Head Server
LOCAL 121
05.2007 - 08.2008
Associate of Science - Court Reporting
Cypress College
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