Rena Accetta
San Pedro,California
Summary
Possesses a set of solid organizational skills alongside the ability to successfully remain focused and on-track when assigned to the accomplishment of multiple projects concurrently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales / Customer Service
Surf Hardware Distribution
02.2023 - Current
- Manage all customer contact including answering and actioning incoming phone calls, customer service emails, and walk-in customers.
- Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Maintain good relations and clear communications with all vendors.
- Assist Sales Representatives, Accounts, Marketing department, Shapers, and Athletes with order inquiries
- Sales Order Management and Processing
- Manage the efficient and accurate processing of all sales orders to ensure timely delivery of products to customers.
- Develop and circulate appropriate reports concerning order management as requested by management
- Respond proactively and positively to rapid change.
- Generate weekly inventory reports for in-house and sales representative distribution.
Crewing Coordinator
Curtin Maritime
06.2022 - 12.2022
- Responsible for partnering with the Crewing Administrator and supporting the Marine Transportation Department.
- Assisting and communicating travel arrangements, logistics, and scheduling needs for crew and labor departments.
- Assist with company travel logistics: booking flights, arranging transportation, coordinating lodging, and communicating with employees.
- Reduced logistical errors through meticulous planning of transportation schedules.
- Act of Point of Contact for all crew members.
- Participate in the onboarding process to ensure marine personnel are welcomed in.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Ecommerce- Customer Service /Content Coordinator
Globe Brand, Salty Crew, Impala Rollerskates, FXD
01.2020 - 05.2022
- Employed full time to provide outstanding customer service, as well as assist with special projects on behalf of the Company’s core products (shoes, clothing, skateboards and other accessories) retail / ecommerce merchandising sales operations.
- Implement a system to manage the flow of Ecommerce returns and help facilitate warehouse transfers.
- Process order updates, returns, replacements, warranties and refunds.
- Assists with site maintenance and fulfillment logistics.
- Direct a small team of employees who process our returns inventory.
- Assist with product maintenance and merchandising to keep website in line with current marketing initiatives including but not limited to updating site imagery, creating new collections, and building landing pages.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborate with team members to achieve target results.
- Build out product detail pages, update product descriptions, add product imagery, and additional product content.
- Update website home pages, collection pages, and general web pages.
- Review and maintain social media accounts.
Branding Coordinator
Humboldt Skatepark Collective
02.2019 - 11.2019
- Analyzed, composed and innovated an way to bring greater awareness to newly planned local event being called “Holiday in Humboldt”
- Created and branded a skate team consisting of 17 professional female athletes.
- Utilized story placement in multiple media sources in a way that brought strong awareness to the athletes by inviting everyone to come and join in the first-of-its-kind local event.
- Managed company schedule to coordinate calendar and arrange travel.
- Managed daily tour logistics.
- Promoted from —
- Grant Writer
- Worked alongside McKinleyville Community Service District (MCSD) board members to ensure that the Collective abided by all City of Arcata, California rules while it sought funding through a number of specially written grants that was successfully rewarded by being recognized as the sole nominee for the Tony Hawk Foundation’s $10 thousand grant to the District
Social Media /Media /Event Coordinator
POSEIDON FOUNDATION
02.2016 - 11.2016
- Managed and maintained the Foundation’s Instagram account.
- Managed the 8th Annual Ladies Day at Berries event, working behind-the-scenes to actualize attendance from an extraordinary ‘rsvp’ of 200 female skateboarders and their families
- In order to execute Ladies Day at The Berrics I had to work remotely, converse through conference calls, travel for several business meetings, manage and gain company product and monetary sponsorship, network with multiple companies at once, help with logistics, send personal invitations, make sure all company sponsorships were happy and pleased.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Travel on tour.
- Coordinated Ladies Day at Volcom HQ.
Social Media Analyst — Intern
RENEGADE BRANDS
07.2015 - 11.2015
- (Fox Head, Girl Skateboards, Dakine, Brixton, Huf, Mervin Manufacturing)
- Assigned to the creation of in-depth data analysis and the production of a highly respected conclusive report that was distributed to all Company brands
- Compiled data from 218 athletes on a monthly basis
- Keep score of athlete “tags” and ‘brand loyalty’ comments to learn how often different individuals mentioned other company sponsorships in comparison to Renegade Brands.
Education
Some College (No Degree) - Marine Terminal Operations
Cal State University
Long Beach, CACertificate Of Professional Competence - Crew Management
Lloyd's Maritime Institute
UK2024
Certificate Of Professional Competence - Port Management
Lloyd's Maritime Institute
UK05.2023
Bachelor of Arts - Communications | Business Administration
HUMBOLDT STATE UNIVERSITY
Arcata, California05.2019
Associate - Arts — Communications
COLLEGE oF THE REDWOODS
Eureka, California05.2017
Skills
- Event coordinating experience
- Strong organizational skills and ability to meet strict deadlines and performance goals
- Three years experience with Shopify Ecommerce platform
- Motivational Leadership
- Coaching and Mentoring
- Staff Development and Training
- Management
- Executive Assistant
- Friendly and Relatable
- Travel Coordination
- Honesty and Integrity
- Customer Service
Certification
Port Management
The objective of the course was to thoroughly understand the role of ports in international trade and transport and how ports can benefit or detract from the economic development of countries and their seaborne trade also understood the effect of globalization on port choice and how changes in logistic distribution patterns influence the development or decline of ports.
Crew Management
The objective of the course was to thoroughly understand the role of port in Crew Management. The purpose of this course is to thoroughly understand the role of crew management. It also involves crew administrative aspects, such as payroll services, travel arrangements, insurance, assistance with health, banking and financial services, career guidance, communication duties, as well as team-building and family/social problems.
Timeline
Inside Sales / Customer Service
Surf Hardware Distribution
02.2023 - Current
Crewing Coordinator
Curtin Maritime
06.2022 - 12.2022
Ecommerce- Customer Service /Content Coordinator
Globe Brand, Salty Crew, Impala Rollerskates, FXD
01.2020 - 05.2022
Branding Coordinator
Humboldt Skatepark Collective
02.2019 - 11.2019
Social Media /Media /Event Coordinator
POSEIDON FOUNDATION
02.2016 - 11.2016
Social Media Analyst — Intern
RENEGADE BRANDS
07.2015 - 11.2015
Some College (No Degree) - Marine Terminal Operations
Cal State University
Certificate Of Professional Competence - Crew Management
Lloyd's Maritime Institute
Certificate Of Professional Competence - Port Management
Lloyd's Maritime Institute
Bachelor of Arts - Communications | Business Administration
HUMBOLDT STATE UNIVERSITY
Associate - Arts — Communications
COLLEGE oF THE REDWOODS
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