Brooke Lynn

• Identify, qualify, and exceed customer needs by listening & communicating with them on a daily basis.
• Dominated the Indiana territory with sales & customer support assistance.
• Managed approximately 20-100 incoming calls and emails per day from customers.
• Act as a liaison between the customer, outside sales, operations, dispatch, and accounting.
• Communicate with outside sales, operations, and accounting departments to discuss customer needs and ways of implementing them.
• Follow up with customers to ensure equipment, maintenance, and personnel needs are being met.
• Write sales contracts for projects obtained and send contracts to client for definite group business.
• Maintain accurate records of all sales activities including sales calls, quotes, contracts, specialized paperwork/forms for projects when requested by other departments or the customer.
• Create sales contacts with new and existing accounts.
• Attend the weekly sales meetings & the trainings when they were available.
• Speak with existing customers to review current services and expand sales opportunities.
• Maintain knowledge of our rental equipment, current sales promotions, standard operating procedures & security practices.
• Assist with various corporate events & outings.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts for grades: Pre-K - High School, between 10 various schools.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Managed and increased group demand at 4 hotel properties; on various time frames, up to 70% (or more) from previous years.
• Implemented innovative marketing campaigns that generated significant brand exposure and new leads.
• Worked collaboratively with the Director of Area & Market Sales, Revenue, Operations, and General Managers, to gather research for key targets and develop a strategic plan to increase business; ensuring sales tactics are effective.
• Developed a deep understanding of our target audiences needs; demonstrating and selling them on the experience they were looking for within our 4 properties.
• Initiated and followed up on leads via email, phone, and in-person with key decision makers.
• Attended various trade shows to meet and exceed sales goals, while working within our budget.

Contact new and existing customers to discuss how their needs can be met.

• Negotiate corporate and group rates.
• Identify prospective customers by using business directories and following leads from existing clients.
• Visited with guests in lobby during breakfast and while checking in and out of hotel.
• Process cash and credit payments rapidly and accurately.
• Respond to all customer inquiries thoroughly and professionally.
• Update team members about changes in hotel products, services, pricing and policies.
• Increase hotel revenue and profits, by building a new client base with corporate and group business.
• Trained 5 new members of the guest service team.
• Review account information and charges with guests during check-out.
• Collaborate with maintenance and housekeeping to better serve our guests.
• Make and confirm reservations.
• Post charges for rooms, food, or dry cleaning, to guest folio's.
• Act as a team player when short staffed, by covering various front desk shifts, and/or assisting in housekeeping.
• Build relationships with customers and the community to promote long term business growth.
• Attend weekly and monthly meetings with general manager, revenue manager, and corporate office to go over budget and strategies to improve revenue.

• Planned and prepared for all on-location and studio shoots.
• Consulted customers on their images and orders, up-selling when possible.
• Responded to all customer inquiries thoroughly and professionally.
• Conducted marketing and sales strategies.
• Entered monthly bookkeeping.
• Tracked inventory of all photo lab products and equipment.
• Facilitated between 10 - 20 weekly studio appointments.
• Edited, toned, captioned and uploaded photographs for news publications.
• Consulted with partner to handle any unusual problems and alter existing equipment.
• Archived photographs on computers and servers.