Rena Bishop
Ripley,TN
Summary
Dynamic Certified Pharmacy Technician with proven expertise in excelling in medication dispensing and insurance billing. Recognized for enhancing patient care through effective communication and meticulous attention to detail. Committed to compliance with HIPAA regulations and pharmacy law, consistently improving operational efficiency and customer satisfaction in high-volume environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Christian Family Pharmacy
Ripley, TN
05.2022 - Current
- Processed prescriptions accurately using pharmacy management software.
- Assisted pharmacists in verifying medication orders for patients.
- Maintained inventory levels by tracking medication supplies and ordering as needed.
- Educated patients on proper medication usage and potential side effects.
- Supported daily operations by managing prescription preparation workflows efficiently.
- Implemented safety protocols to ensure compliance with health regulations and standards.
- Collaborated with healthcare professionals to optimize patient care outcomes through effective communication.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
Walmart
Ripley, TN
09.2001 - 04.2022
- Trained new staff on pharmacy procedures and customer service standards.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted pharmacists in verifying medication orders for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Licensed Cosmetologist -
McCullum & Ross Cosmetology School
Jackson, TNBusiness Education
Jackson State Community College
Jackson, TN1984
High School Diploma -
Haywood High School
Brownsville05-1983
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Insurance verification
- Pharmacy law compliance
Certification
PTCB Certified. May 2008 -current
Tennessee Pharmacy Technician State license. May 2008-current
Moments of Care Training. August 2019
Timeline
Certified Pharmacy Technician
Christian Family Pharmacy
05.2022 - Current
Certified Pharmacy Technician
Walmart
09.2001 - 04.2022
Licensed Cosmetologist -
McCullum & Ross Cosmetology School
Business Education
Jackson State Community College
High School Diploma -
Haywood High School