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Experienced Customer Care Representative provides 5 years of applying world class customer service, conflict resolution and communication skills to address diverse needs. Smoothly take care of customer concerns through calm, level-headed strategies and conversation. Responsive and resilient team player with adaptable and resourceful mindset. Willingness and desire to learn new skills for growth opportunities.

Knowledgeable and dedicated customer service professional with extensive experience in Traffic. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated customer service representative and bookkeeper fluent in American Sign Language, offering strong background in customer-focused environments. Eager to work with public and library staff to provide welcoming, service-friendly atmosphere for all patrons and visitors. Detailed knowledge of literature, research and media resources. Excellent understanding of library operations, circulation and patron services. Extremely well-read with excellent recall on titles and authors.

Experienced Customer Service brings 15+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

I am passionate about building rapport and relationships with past and future clients/business partners. I pride myself in networking and exploring customers needs/wants and help them achieve their goals. I am committed to setting and reaching new goals for both myself and the company.

RENA Y. BURNETT

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Customer Care Representative

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High School Diploma - Business Administration

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Customer Care Representative

High School Diploma - Business Administration

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