Rena Avadi
Summary
Key Accounts Coordinator (specializing in Customer Support) with 20+ years of experience in various industries. Skilled in developing client relationships, managing customer accounts, and providing superior customer support.
Overview
22
22
years of professional experience
Work History
Survivor Services Specialist
Non-Profit Organizations
06.2020 - Current
- Working directly with the German Government to insure all submitted Holocaust Restitution Applications (including Heir Claims and Appeals) have passed proper Archival and Fraud Review.
- Serving as a Survivor Services expert via Telephone and Emails regarding Application status, payments, yearly Life Certificate Renewals through the use of the CRM system.
- Possessing a deep understanding of the survivors needs, expectations, and pain points to effectively communicate a resolution.
- Working closely with Helpdesk/IT on monitoring the on line Digital Verification system PANEEM and tracking status of all submitted tickets are resolved in a timely manner.
- Preparing daily digital payment verification letters for survivors on behalf of Social Security and other government requests.
Operations Assistant
RIO WHOLESALES
01.2016 - 03.2020
- Provided direct support to the CEO.
- Managed day-to-day department operations with effective workflow coordination.
- Processed and reviewed all incoming and outgoing orders, RTV's, contracts, shipments and accounts via the Saleforce system.
- Provided administrative support with accurate document preparation and data entry.
- Responsible for collecting all vendor payments and reviewing banking discrepancies.
- Served as the main contact between customers, employees and management.
Key Accounts/Logistics Coordinator
LEGOR GROUP U.S.A.
05.2014 - 12.2015
- Leading daily operations for the NY branch. Providing metals and plating products to the Jewelry industry worldwide.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams with the corporate office in Italy to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Improved order accuracy through meticulous data entry and verification processes.
- Plannet and executed Sales events, Vendor shows, and Trunk Shows (including MJSA and JCK).
National Key Accounts Coordinator
Frederick Goldman Inc
05.2010 - 04.2014
- Reported to the VP of Sales, overseeing daily operations and support.
- Coordinated new account profiles, account changes, and products displays.
- Served as a key point of contact for both internal and external Buying and Approval teams for 7 major corporate accounts.
- Maintained stock orders, open orders, samples, and RTV's.
- Corresponded with over-seas factories to ensure shelf-stock availability based on the customers OTB reports.
- Coordinated meetings, calls, and demos for the buying team.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Support Specialist
Transamerica Life Insurance Company
02.2006 - 04.2010
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Technician Assistant
Rite Aide Pharmacy
08.2002 - 02.2006
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Contributed to business growth by promoting pharmacy services like immunizations or health screenings during customer interactions.
Education
Associate of Arts - Marketing/Communication
Ashworth College
Norcross, GA12.2006
Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Power Point
- CRM
- Salesforce
- NAV
- AS400
- EDI
- Slack
- Mac
Timeline
Survivor Services Specialist
Non-Profit Organizations
06.2020 - Current
Operations Assistant
RIO WHOLESALES
01.2016 - 03.2020
Key Accounts/Logistics Coordinator
LEGOR GROUP U.S.A.
05.2014 - 12.2015
National Key Accounts Coordinator
Frederick Goldman Inc
05.2010 - 04.2014
Customer Support Specialist
Transamerica Life Insurance Company
02.2006 - 04.2010
Pharmacy Technician Assistant
Rite Aide Pharmacy
08.2002 - 02.2006
Associate of Arts - Marketing/Communication
Ashworth College
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