Renaldo Roberson
Miami,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Equinox Fitness
Miami, FL
12.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
General Manager
Equinox Fitness
Miami, FL
07.2022 - 12.2023
- Supervised employees through planning, assignments, and direction.
- Oversaw product development initiatives from concept through completion stages.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Delegated work to staff, setting priorities and goals.
Assistant General Manager
Equinox Fitness
New York , NY
08.2019 - 07.2022
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Monitored inventory levels and placed orders for new stock as needed.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Identified opportunities for cost savings and operational efficiency improvements.
- Created promotional campaigns to increase store traffic and generate revenue.
Store Manager
Thomas Pink
New York, NY
05.2018 - 08.2019
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
General Manager
Elie Tahari
New York , NY
02.2015 - 05.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Bachelor of Arts - Sociology
University At Albany
SUNY Albany 06-2006
Skills
- Expense Control
- Sales
- Distribution Management
- Workflow Planning
- Process Automation
- Contract Negotiations
Timeline
General Manager
Equinox Fitness
12.2023 - Current
General Manager
Equinox Fitness
07.2022 - 12.2023
Assistant General Manager
Equinox Fitness
08.2019 - 07.2022
Store Manager
Thomas Pink
05.2018 - 08.2019
General Manager
Elie Tahari
02.2015 - 05.2018
Bachelor of Arts - Sociology
University At Albany
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