Renata Burdette

• Managed daily store operations to ensure compliance with company policies and procedures.
• Trained and mentored new team members on customer service best practices.
• Developed promotional displays to enhance product visibility and drive sales.
• Ensured accurate inventory management through regular stock audits and adjustments.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Maintained a safe, secure, and healthy environment.
• Assisted with activities of daily living - personal hygiene, mobility and feeding.
• Handled light housekeeping duties, prepared meals, and assisted with transfers.
• Completed daily logs documenting patient condition and activities and any changes to patient care plan.

• Maintained a safe, secure, and healthy environment.
• Assisted with activities of daily living - personal hygiene, mobility and feeding.
• Handled light housekeeping duties, prepared meals, and assisted with transfers.
• Completed daily logs documenting patient condition and activities and any changes to patient care plan.

• Serve as the main source of contact, providing excellent customer service to Duke Energy customers.
• Answers inbound calls, assist members, respond to inquiries, process payments, and update payment information.
• Update members profiles, Document customer interactions, resolve issues, and maintain confidentiality.
• Maintain a professional demeanor and meet call and service quality metrics.
• Connecting with members using empathy, confidence, and providing a first call resolution Medicare Advocate.

• Serve as the main source of contact, providing excellent service to Golden Hippo Supplement customers.
• Answer inbound calls, assist customers, respond to inquiries, take orders, and process payments.
• Update customer profiles, document customer interactions, resolve issues, and maintain confidentiality.
• Maintain a professional demeanor and meet call and service quality metrics.

• Maintained a safe, secure, and healthy environment.
• Assisted with activities of daily living - personal hygiene, mobility and feeding.
• Handled light housekeeping duties, prepared meals, and assisted with transfers.
• Completed daily logs documenting patient condition and activities and any changes to patient care plan.
• Administered patient medications.

• Interacted with customers in a positive manner.
• Processed retail transactions, scanned merchandise, accepted payments, and stocked shelves.
• Worked as a team member to ensure customers received the best possible service.
• Observed and followed all policies as they relate to customer confidentiality.

• Managed a team of employees.
• Created and updated employee schedules.
• Resolved customer complaints regarding sales and service.
• Evaluated employees' job performance and conformance to regulations.
• Provide employees with guidance in handling difficult problems and in resolving escalated complaints.

Medical Careers Institute