Renata Gibson
Houston,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to your team. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
4
4
years of professional experience
Work History
Insurance Coordinator
Memorial Hermann Hospital
03.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Entered procedure codes and diagnosis codes into medical billing software.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Reported policy changes and company conditions affecting customer satisfaction.
- Evaluated accuracy and quality of data entered into agency management system.
- Posted billings to medical insurance providers.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice amount.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Maintained confidentiality of patient finances, records, and health statuses.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Posted payments to accounts and maintained records.
Education
Master of Science - Business Administration And Management
Louisiana State University At Shreveport
Shreveport, LA12.2025
Bachelor of Science - Health Administration
Texas Southern University
Houston, TX05.2022
Associate of Arts - Business Administration And Management
Lone Star College System
Spring, TX05.2019
Skills
- Evaluating Quality of Care
- Customer Service
- Patient Confidentiality and Data Security
- Multitasking and Organization
- Precautionary Measures
- Staff Training
- Inquiry Requests
- Policy and Procedure Modification
- Accounts Payable and Receivable
- Team Management
- Office Management
- Registration and Admissions
- Customer Satisfaction
- Caring and Empathetic
- Verifying Eligibility
- EMR Software
- Attention to Detail
- Policy Management
- Critical Thinking
- Budget Controls
- Medical Terminology
- Referral Coordination
- Professional Development
- System Verification
- Financial Counseling
Timeline
Insurance Coordinator
Memorial Hermann Hospital
03.2020 - Current
Master of Science - Business Administration And Management
Louisiana State University At Shreveport
Bachelor of Science - Health Administration
Texas Southern University
Associate of Arts - Business Administration And Management
Lone Star College System
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