Renato Barbosa
Travel Agent
Fort Lauderdale,FL
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Travel Agent
Ana Turismo Travel Agency
Anápolis , GO Brazil
01.2017 - Current
- Working closely with airlines and travel agencies systems, providing a customer service in person or via media, always aiming for a unique and differentiated services to our loyal and new clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Experienced in quotation and sales of airline tickets, hotels, travel packages, car rentals , tours and customized itineraries.
Customer Service
Azul Brazilian Airlines - Airline
Fort Lauderdale, FL USA
11.2019 - 06.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked with problems solutions related to the airlines operating system, passenger boarding and arrivals, also worked on flight planning and aircraft occupation always aiming for the greatest experience and comfort for our passengers.
- Responded to customer requests for products, services, and company information.
Sales Manager
Iris Car Dealership
Anápolis , GO Brazil
06.2009 - 11.2018
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School -
Colegio Quadrangular
Anápolis, GO Brazil 01.2009 - 01.2011
Bachelor - Business Administration
Faculdade Católica De Anápolis
Anápolis, GO Brazil 01.2012 - 12.2016
Skills
Excepcional, personalized customer service
Excellent external & internal communication
Cultural awareness
Flexibility & adaptability
Problem-solving
Airport Operations
Timeline
Customer Service
Azul Brazilian Airlines - Airline
11.2019 - 06.2020
Travel Agent
Ana Turismo Travel Agency
01.2017 - Current
Bachelor - Business Administration
Faculdade Católica De Anápolis
01.2012 - 12.2016
Sales Manager
Iris Car Dealership
06.2009 - 11.2018
High School -
Colegio Quadrangular
01.2009 - 01.2011