Rene Castillo
Miami,FL
Summary
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Omakai Sushi
Miami, FL
08.2023 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Helped open a new location, ensuring smooth team coordination and brand consistency.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
Host, Food Runner, Expo, Server
Dragonfly Izakaya
Doral, FL
06.2022 - 07.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Skills
- Skills High-volume dining
- Toast POS system
- OpenTable
- Staff training and development
- Staff management
Certification
- Food Handler & Alcohol Certificate
- Food Allergy Training
- On Premises Alcohol Serving/Server
Timeline
Server Shift Leader
Omakai Sushi
08.2023 - Current
Host, Food Runner, Expo, Server
Dragonfly Izakaya
06.2022 - 07.2023