Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rene Castillo

Miami,FL

Summary

Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Omakai Sushi
08.2023 - Current
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Helped open a new location, ensuring smooth team coordination and brand consistency.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.

Host, Food Runner, Expo, Server

Dragonfly Izakaya
06.2022 - 07.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Skills

  • Skills High-volume dining
  • Toast POS system
  • OpenTable
  • Staff training and development
  • Staff management

Certification

  • Food Handler & Alcohol Certificate
  • Food Allergy Training
  • On Premises Alcohol Serving/Server

Timeline

Server Shift Leader

Omakai Sushi
08.2023 - Current

Host, Food Runner, Expo, Server

Dragonfly Izakaya
06.2022 - 07.2023

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