Rene Chandler
Northville,MI
Summary
Dynamic Recruiting Manager with a proven track record at Ambassador Staffing LLC, excelling in candidate experience and data-driven recruitment strategies. Skilled in complaint handling and cash management, I consistently achieved hiring goals while fostering strong relationships with hiring managers, enhancing overall recruitment efficiency.
Overview
28
28
years of professional experience
Work History
Recruiting Manager
Ambassador Staffing LLC
Indianapolis, IN
09.2018 - 09.2024
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Implemented data-driven recruiting methods, utilizing analytics to inform decision-making processes and optimize results.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
- Managed recruitment team and educated and mentored new advisors.
- Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
- Optimized applicant tracking system to streamline recruitment workflow, resulting in improved productivity levels.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Designed, developed, and implemented successful recruitment process to fill more than Number vacancies each year.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
Senior Recruiter
HW Staffing Solutions
Lexington, KY
04.2013 - 09.2018
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Bank Teller
Fifth Third Bank
Fort Mitchell, KY
05.2005 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Medical Receptionist
Northwest Manor Healthcare
Indianapolis, IN
09.2002 - 05.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Customer Service Specialist Head Cashier
Marsh Supermarkets
Indianapolis, IN
09.1996 - 08.2002
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
Education
Associate Of Business Administration - Business Administration
IIUPUI
Indianapolis, INDiploma - General Studies
Franklin Central High School
Indianapolis, IN05.1992
Skills
- Empathy and patience
- Motivational skills
- Complaint handling
- De-escalation techniques
- Upselling products
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Customer satisfaction
- Cash handling
- Guest services
- Phone etiquette
- Cash handling expertise
- Cash management
- Cash register operation
- Data entry proficiency
- Product knowledge
- Payment processing
- Customer relationship management (CRM)
- Refund handling
Timeline
Recruiting Manager
Ambassador Staffing LLC
09.2018 - 09.2024
Senior Recruiter
HW Staffing Solutions
04.2013 - 09.2018
Bank Teller
Fifth Third Bank
05.2005 - 03.2013
Medical Receptionist
Northwest Manor Healthcare
09.2002 - 05.2005
Customer Service Specialist Head Cashier
Marsh Supermarkets
09.1996 - 08.2002
Associate Of Business Administration - Business Administration
IIUPUI
Diploma - General Studies
Franklin Central High School