Rene Cornejo
Canoga Park,CA
Summary
Customer service leader with a strong focus on enhancing client satisfaction through effective problem-solving and communication. Proven ability to foster long-term relationships and drive repeat business by tailoring travel experiences to meet client needs.
Overview
11
11
years of professional experience
Work History
Travel Advisor
Automobile of Southern California
01.2022 - Current
- Selling international and domestic travel packages including cruises, land packages, travel itineraries, air, car rental and hotel.
- Make appropriate recommendations to ensure the trip experience is more than expected and tailored to the client's expectations.
- Build long-standing relationships with clients and build referral and repeat business.
- Make outbound calls to clients for returning business.
- Respond and send emails to clients regarding a new trip inquiry or current trip.
- Respond to leads from management.
Correspondence Phone Support
Blue Shield of California
01.2021 - 01.2022
- Answering calls.
- Know the basics of benefits and eligibility requirements for members i.e. quote benefits and verify eligibility.
- May expedite, research, and resolve complex issues.
- Coordinates with other departments to ensure timely and appropriate responses.
- Handles escalated calls: may de-escalate calls.
- Proactively engages the member with their plan options, benefits, and member incentives.
Service Agent, World Cruise Coordinator
VIKING CRUISES
01.2015 - 01.2021
- Handle inbound service calls from clients and prospective passengers.
- Identified caller needs and resolved conflicts to enhance customer satisfaction.
- Inform guests regarding change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile.
- Made outbound calls and provided additional information.
- Provided technical assistance to callers, ensuring they received accurate information and support.
- Effectively communicate policies and procedures.
- Maintained service quality goals and adhered to Call Center matrix, contributing to improved customer satisfaction.
Skills
- Problem Analysis
- Problem Solving
- Organizational Skills
- Customer Service Orientation
- Adaptability
- Initiative
- Strong Interpersonal Communication skills
- Customer service applications
- Administrative procedures
- Avaya systems
Languages
English
Professional
Spanish
Professional
Timeline
Travel Advisor
Automobile of Southern California
01.2022 - Current
Correspondence Phone Support
Blue Shield of California
01.2021 - 01.2022
Service Agent, World Cruise Coordinator
VIKING CRUISES
01.2015 - 01.2021