CDK Unify
Rene Gonzales
San Antonio
Summary
A top tier grosser on the sales floor with Jaguar Land Rover for five years, and now a dynamic Finance Manager for the last six months at Jaguar Land Rover, excelling in strong negotiation and client counseling. Achieved top customer service ratings while optimizing dealership revenue through tailored financing solutions. Skilled in contract preparation and relationship building, consistently enhancing customer satisfaction and loyalty through ethical practices.
Overview
6
6
years of professional experience
Work History
Finance Manager
Jaguar Land Rover
10.2024 - Current
- An experienced professional who is excited by automotive F&I and passionate about customer service
- Strive to be a leader with a strong focus on compliance requirements and product knowledge, who can clearly communicate product features and benefits, and who can confidently close the sale
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Achieved top customer service ratings by providing clear, understandable explanations of finance terms and conditions.
- Boosted dealership revenue by negotiating favorable financing packages for customers.
- Reduced errors in contract documentation by implementing rigorous review process before final submission.
- Developed relationships with banks and financial institutions to secure competitive loan rates for clients, enhancing customer satisfaction and loyalty.
- Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
Sales Associate
Jaguar Land Rover San Antonio
09.2019 - 09.2024
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX05-1990
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Contract preparation
- Continuous improvement focus
- Interpersonal relations
- Financial product sales
- Problem-solving capacity
- Credit assessment
- Analytical and critical thinking
- Client counseling
- Application review
- Excellent communication
- Organizational skills
- Team collaboration
- Relationship building
- Professionalism
Software
Dealertrack
Cuddle
Ethos
TxDirTag
Certification
Ethos Group Certified Finance Manager
Work Preference
Important To Me
Career advancementCompany CultureHealthcare benefits401k matchTeam Building / Company RetreatsStock Options / Equity / Profit SharingTimeline
Finance Manager
Jaguar Land Rover
10.2024 - Current
Sales Associate
Jaguar Land Rover San Antonio
09.2019 - 09.2024
High School Diploma -
Winston Churchill High School
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