Rene Jules
Casselberry,FL
Summary
Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Central Florida Expressway Authority
Orlando, FL
07.2023 - Current
- Ensured customer satisfaction by effectively resolving account-related concerns and providing prompt solutions.
- Exhibited multitasking abilities by efficiently communicating with customer, note-taking during calls, and coordination with other departments.
- Demonstrated ability to handle escalations and consistently deliver excellent customer service.
Education
High School Diploma -
Lyman High School
Longwood, FL05-2021
Skills
- Account updating
- Information Security
- Complaint resolution
- Data Collection
- Active Listening
- Customer Service
- Multi-Task Management
- Complaint Handling
- Payment Processing
- Call Management
- Inbound and Outbound Calling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Central Florida Expressway Authority
07.2023 - Current
High School Diploma -
Lyman High School
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