Dawn Martin
Woodstock,GA
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Business Professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
14
14
years of professional experience
Work History
Executive Assistance
Abra Woodstock @ Krause Family Ford
Marietta, GA
01.2021 - Current
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Cultivated and strengthened lasting client relationships.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Administrative Assistant
Ed Voyles Chrysler Jeep Dodge
Marietta, GA
01.2017 - 12.2020
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Monitored daily and weekly schedules and monthly calendar obligations for Estimators.
- Managed phone calls from customers regarding follow up on status of vehicle repairs.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Admistrative Assistant
Chuck Olson Chevrolet/Kia
Shoreline, WA
10.2014 - 12.2016
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and enrich customer satisfaction.
- Monitored daily and weekly schedules and monthly calendar obligations for Sales Associates.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Customer Retention Manager
Airport Infiniti
Cleveland, Ohio
04.2011 - 09.2014
- Automated contact management system to maintain efficient client organization.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Education
High School Diploma -
West Frankfort Communit Highschool
West Frankfort, ILBBA -
John A Logan College
Carterville, ILSkills
- Coordinating program activities
- Insurance eligibility verification
- Supervising clerical personnel
- Detailed meeting minutes
- Sales plan implementation
- Check processing
- Employee training and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Personal and Professional References:
David Dowse (Personal Reference)
State Farm Complex Property Claims
248-756-1357
Drew Tutton (Business Reference)
678-758-2176
Owner/Operator
Tutton Chrysler Jeep Dodge Ram
and Open Roads RV
CeCe Garcia (Business and Personal Reference)
770-630-0864
Executive Assistant
Tutton Chrysler Jeep Dodge Ram
Ed Voyles Chrysler Jeep Dodge Ram
Timeline
Executive Assistance
Abra Woodstock @ Krause Family Ford
01.2021 - Current
Administrative Assistant
Ed Voyles Chrysler Jeep Dodge
01.2017 - 12.2020
Admistrative Assistant
Chuck Olson Chevrolet/Kia
10.2014 - 12.2016
Customer Retention Manager
Airport Infiniti
04.2011 - 09.2014
High School Diploma -
West Frankfort Communit Highschool
BBA -
John A Logan College
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