Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
Community Service
Timeline
Generic

RENE MENDEZ

Houston,Texas

Summary

Adept Shift Manager with a proven track record at McDonald's, excelling in resource allocation and organizational skills. Spearheaded team building initiatives, enhancing staff development and operational efficiency. Demonstrated adaptability and decision-making prowess, significantly improving customer satisfaction and team cohesion. Renowned for industry expertise and employee training acumen. Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Associate

Academy Sports + Outdoors
08.2024 - Current
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Developed strong rapport with customers and created positive impression of business.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Crew Kitchen Staff Member

Kentucky Fried Chicken
07.2023 - Current
  • Kept accurate records of orders placed with suppliers as well as deliveries received from vendors
  • Followed proper sanitation practices when cleaning equipment or surfaces within the kitchen area
  • Developed strong relationships with coworkers through effective communication and teamwork
  • Ensured quality control standards were met throughout the shift by inspecting product prior to serving it to customers
  • Prepared ingredients for menu items according to established recipes and guidelines
  • Supported fellow team members by offering assistance whenever possible
  • Operated dishwashing machines safely and efficiently to ensure dishes were clean before being returned to inventory
  • Operated cash register, handle money and give correct change

Church Youth Leader

Church St Louis
04.2023 - Current
  • Created engaging presentations using multimedia technology for church services and special events
  • Facilitated weekly meetings for church youth groups, providing spiritual guidance and support
  • Developed lesson plans based on Biblical teachings that were relevant to teenagers' lives today
  • Provided pastoral counseling to teens dealing with personal issues and life challenges
  • Mentored high school students on decision-making skills, conflict resolution strategies, and healthy lifestyle habits
  • Mentored youth in developing leadership skills

Shift Manager

McDonald's
09.2022 - Current
  • Assigned tasks and responsibilities to crew members based on abilities and experience
  • Monitored employee progress and provided constructive criticism
  • Provided coaching and mentorship to foster a positive work environment among staff members
  • Led team-building activities to foster a positive work culture
  • Organized learning activities such as group discussions, role playing exercises, workshops
  • Addressed customer complaints and resolved conflicts
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
  • Maintained knowledge of store products and services to make recommendations to customers

Voucher Specialist

Pearland Maraton
09.2023 - 10.2023
  • Researched complex issues related to payments due vendors and generated appropriate solutions
  • Performed data entry tasks accurately and quickly while adhering to departmental guidelines
  • Demonstrated expertise in analyzing and verifying voucher requests for accuracy, completeness, and compliance with applicable regulations
  • Attended group meetings to provide information on agency services, requirements, and procedures

Volunteer

Pearland Maraton
09.2023 - 10.2023
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Provided efficient and courteous service to customers at all times

Education

High School Diploma -

Dr. Kerk Lewis Career Technical High School

Associate in Arts (A.A.) -

San Jacinto College
05.2027

Skills

  • Resource Allocation
  • Organizational Skills
  • Goal Setting
  • Task Delegation
  • Industry Expertise
  • Staff Development
  • Decision Making
  • Employee Training
  • Adaptability
  • Customer Engagement
  • Cash Handling Accuracy
  • Reliability
  • Positive and engaging demeanor

Certification

  • Food Handler Manager certificate
  • Servsafe Food Handler Certificate

Awards

Culinary Skill USA

Volunteer Experience

  • Church Youth Leader, Church St. Louis, Houston, Texas, 04/23, Present, Created engaging presentations using multimedia technology for church services and special events., Facilitated weekly meetings for church youth groups, providing spiritual guidance and support., Developed lesson plans based on Biblical teachings that were relevant to teenagers' lives today., Provided pastoral counseling to teens dealing with personal issues and life challenges., Mentored high school students on decision-making skills, conflict resolution strategies, and healthy lifestyle habits., Mentored youth in developing leadership skills.
  • Voucher Specialist, Pearland Marathon, Houston, Texas, 09/23, 10/23, Researched complex issues related to payments due vendors and generated appropriate solutions., Performed data entry tasks accurately and quickly while adhering to departmental guidelines., Demonstrated expertise in analyzing and verifying voucher requests for accuracy, completeness, and compliance with applicable regulations., Attended group meetings to provide information on agency services, requirements, and procedures.

Community Service

Volunteer, Pearland Marathon, Houston, Texas, 09/23, 10/23, Responded quickly to meet customer needs and resolve problems., Committed to delivering excellent customer service while working in a fast-paced environment., Provided efficient and courteous service to customers at all times.

Timeline

Retail Associate

Academy Sports + Outdoors
08.2024 - Current

Voucher Specialist

Pearland Maraton
09.2023 - 10.2023

Volunteer

Pearland Maraton
09.2023 - 10.2023

Crew Kitchen Staff Member

Kentucky Fried Chicken
07.2023 - Current

Church Youth Leader

Church St Louis
04.2023 - Current

Shift Manager

McDonald's
09.2022 - Current

Associate in Arts (A.A.) -

San Jacinto College

High School Diploma -

Dr. Kerk Lewis Career Technical High School
RENE MENDEZ