Rene Pagan Rosado
Bayonne
Summary
Talented Manager/Supervisor with expert team leadership, planning, and organizational skills built during successful career. Supervisor with 18 years of experience leading multiple teams and exceeding expectations & experienced and dedicated to enhancing employee satisfaction and business success. Successful background matching employees with roles for maximum performance. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
United Ground Express
05.2024 - 12.2024
- Managed daily operations for optimal performance, ensuring smooth workflows.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Help train new team members on proper cleaning procedures and safety protocols.
Cabin Lead Agent
Delta Air Lines
07.2023 - 06.2024
- Conducted security searches throughout the aircraft to locate misplaced or unauthorized items
- Trained team to work with urgency to meet deadlines of 35 minutes or less on aircraft
- Demonstrated leadership skills in overseeing team operations & maintained a high standard of cleanliness and organization on aircraft
- Ensured compliance with safety regulations and protocols
- Collaborated with team members to achieve common goals and objectives
Cabin Supervisor
AccuFleet International
10.2022 - 07.2023
- Safely used chemicals and other cleaning equipment
- Manage teams to maintain and follow company standards & policy
- Delegate task & duties to complete aircraft in a timely manner
- Ensured compliance with safety regulations and protocols
- Implemented efficient cleaning and sanitization procedures
Operation Data Specialist
FSM Group LLC
05.2021 - 05.2022
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence reports
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Verified timekeeping records and handled any discrepancies with employees
- Generated reports to track all (150) employees time and attendance
Rider Service Supervisor (Promoted from Statue Cruises)
NYC Ferry Hornblower
05.2017 - 05.2021
- Assisted with training and development of team members
- Monitored team's performance and gave feedback when necessary
- Supervise a staff of 100 employees and delegate duties & responsibilities to all
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Guest Service Line Manager
Statue Cruises
07.2013 - 05.2017
- Monitored staff training, scheduling, and shift changes
- Improved customer satisfaction by finding creative solutions to problems
- Established and upheld high standards, promoting great customer service and assistance to guests
- Listened to customer's needs to identify and recommend the best booking options
- Helped guests with check-ins, account inquiries, and other services
Education
No Degree - Introduction To Business Management
Hudson County Community College
Jersey City, NJGED -
New Jersey Adult Learning
Jersey City, NJ08.2010
Skills
- Staff supervision
- Task delegation
- Compliance management
- Operations management
- Performance monitoring
- Team Training
- Employee development
- Management
- Team leadership
- Staff development and training
- Motivational leadership
Timeline
Operations Supervisor
United Ground Express
05.2024 - 12.2024
Cabin Lead Agent
Delta Air Lines
07.2023 - 06.2024
Cabin Supervisor
AccuFleet International
10.2022 - 07.2023
Operation Data Specialist
FSM Group LLC
05.2021 - 05.2022
Rider Service Supervisor (Promoted from Statue Cruises)
NYC Ferry Hornblower
05.2017 - 05.2021
Guest Service Line Manager
Statue Cruises
07.2013 - 05.2017
GED -
New Jersey Adult Learning
No Degree - Introduction To Business Management
Hudson County Community College
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