Ren'e Warren
Kathleen,GA
Summary
Results-driven international logistics coordinator successful at working alone or as part of team to achieve challenging targets. Skilled in leading and directing team activities, coordinating projects and achieving goals with an enterprising mindset. Bringing 28 years of experience and desiring challenging position with room for advancement.
Overview
28
28
years of professional experience
Work History
International Logistics Specialist
Automated Packaging Systems LLC
Streetsboro, OH
04.2014 - Current
- Participated in client meetings alongside other team members.
- Responded to any customer questions concerning export shipment status, and charges.
- Remained within company guidelines when addressing customer inquiries regarding shipments.
- Escalated uncommon, complex customer issues to next level management for resolution when necessary.
- Brainstormed possible solutions for customer issues with other teammates and department manager.
- Processed invoicing for shipments. Performed other related duties, as assigned.
- Arranged collection and deliveries of freight for both air and ocean export moves.
- Took operational and customer service responsibility for all files and shipments handled.
- Acted as liaison between shippers, consignees, and air/ocean carriers.
- Completed all necessary freight documentation in order to remain compliant with regulations.
- Completed quotes with oversight for customers, sales personnel, and overseas stations/agents.
- Entered freight shipment information into system.
- Received, reviewed, and processed export documentation.
- Followed up with origin offices for clarifications and resolutions on paperwork.
- Completed AES filing for export shipments.
- Monitored for shipment arrival notice
- Followed all export regulations.
- Provided classification recommendations to customer with approval from department manager.
- Cleared shipments/entries through US Customs.
- Established and maintained positive relationship with both internal and external customers and vendors.
- Evaluated effectiveness of current or future logistical processes
- Proposed logistics solutions for customers
- Prepared and delivered USMCA's to help Canadian and Mexican companies.
- Prepared and delivered high-quality employee training to help companies eliminate overhead, material and labor costs
Spare Part Representative Supervisor
Automated Packaging Systems LLC
Streetsboro, OH
01.2010 - 04.2014
- Composed and managed profitable contacts and broadened sales territories.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Prepared variety of different written communications, reports and documents
- Developed team communications and information for meetings
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Onboarded new temps by entering employee information into systems
Spare Parts Representative Team Lead
Automated Packaging Systems LLC
Streetsboro, OH
03.2000 - 01.2010
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Managed over 50 calls per day.
- Increased sales by over 10%
Spare Parts Customer Service Representative
Automated Packaging Systems LLC
Streetsboro, OH
03.1994 - 03.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of 50 customer calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Acted as primary customer support to internal and external customers.
- Educated customers on products, thoroughly explaining details.
- Assisted customers with special order requests, arranged shipment of spare parts.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
Education
Some College (No Degree) -
Alabama State University
Montgomery, ALSkills
- Transportation planning
- Solution development
- Data Analytics
- Cost saving
- Written Communication
- Attention to Detail
- Clerical Support
- Interpersonal Communication
- Decision Making
- Cultural Awareness
- Analytical and Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Data Entry
Timeline
International Logistics Specialist
Automated Packaging Systems LLC
04.2014 - Current
Spare Part Representative Supervisor
Automated Packaging Systems LLC
01.2010 - 04.2014
Spare Parts Representative Team Lead
Automated Packaging Systems LLC
03.2000 - 01.2010
Spare Parts Customer Service Representative
Automated Packaging Systems LLC
03.1994 - 03.2000
Some College (No Degree) -
Alabama State University