Summary
Overview
Work History
Education
Skills
Timeline
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RENÉE WILLIAMS

Lakeland,FL

Summary

Personable, dedicated and driven Customer Service Representative with extensive experience in the banking industry and 10 plus years providing customer excellence. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Care Professional (WFH)

American Express
Sunrise, FL
03.2022 - 11.2023
  • Delivered customer support to high call load each shift.
  • Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner.
  • Resolved customer complaints in a timely manner.
  • Educated customers where applicable to alleviate need for future contact.
  • Maintained high satisfaction score by consistently resolving first-call issues.

Loan Specialist I

Truist Financial
Orlando, FL
09.2021 - 03.2022
  • Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
  • Collected payments from borrowers on past due accounts and worked out payment plans when needed.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Performed daily maintenance of loan applicant database.

Collections Specialist II (WFH)

Chase Bank
Heathrow, FL
07.2020 - 08.2021
  • Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.

Lead Associate of Operations

Chase Bank
Upper Darby, PA
02.2019 - 06.2020
  • Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities. Developed and maintained a strong customer service focus to ensure client satisfaction.
  • Provided leadership to team members by motivating, training, coaching and disciplining staff. Support the Branch Manager with all aspects of branch operations, including loss control compliance and audit standards.
  • Communicate branch priorities throughout the day in the absence of the Branch Manager or designated banker.
  • Maintained a cash drawer to assist in daily account transactions.

Teller/Lead Bank Teller

Wells Fargo Bank
Ardmore, PA
10.2014 - 12.2018
  • Managed a team of tellers and ensured proper training on all banking policies and procedures. Monitored daily cash levels in the vault and reconciled discrepancies, while also maintaining a cash drawer.
  • Provided ongoing coaching and feedback to tellers on their job performance. Led weekly staff meetings to discuss goals, objectives, and performance metrics.
  • Partnered with Service Manager on completing control tasks in a timely manner. Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Audited teller transactions for accuracy prior to submission for processing. Partnered with Service Manager on completing control tasks in a timely manner.

Education

High School Diploma -

Delaware Valley Charter High School
Philadelphia, PA
06.2005

Some College (No Degree) - Business Communication

DeVry University
Chicago, IL

Skills

  • Collaboration
  • Adaptability
  • Communication
  • Critical thinking
  • Time management
  • Problem solving
  • Interpersonal
  • Leadership
  • Empathy
  • Work ethic

Timeline

Customer Care Professional (WFH)

American Express
03.2022 - 11.2023

Loan Specialist I

Truist Financial
09.2021 - 03.2022

Collections Specialist II (WFH)

Chase Bank
07.2020 - 08.2021

Lead Associate of Operations

Chase Bank
02.2019 - 06.2020

Teller/Lead Bank Teller

Wells Fargo Bank
10.2014 - 12.2018

High School Diploma -

Delaware Valley Charter High School

Some College (No Degree) - Business Communication

DeVry University

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RENÉE WILLIAMS