Renea Mackay
Denver,CO
Summary
Diligent Program Manager with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.
Overview
10
10
years of professional experience
Work History
Program Manager
EchoStar
Englewood, CO
04.2024 - Current
- Managed multiple clients' daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coordinated cross-functional teams for successful project completion within deadlines and budgets.
- Spearheaded multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Participated in pilot tests and revised programs based on feedback and results.
- Interacted with customers and clients to identify business needs and requirements.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Manage project budgets up to $12M including project planning, assigning and managing resources and risk
management
Program Management Specialist
EchoStar
Denver, CO
03.2021 - 04.2024
- Monitored specific programs' adherence to established schedules and operating budgets.
- Displayed high-level sales, negotiation and proposal preparation skills.
- Enhanced stakeholder satisfaction through regular progress updates and transparent communication regarding project status.
- Boosted overall productivity levels by introducing innovative workflow solutions that streamlined day-to-day tasks.
- Improved overall program efficiency through the development of comprehensive project plans, timelines, and milestones.
- Maintained productive communications with corporate management and customer representatives.
- Developed strong relationships with cross-functional teams to ensure seamless collaboration in achieving project goals.
- Established timelines and budgets of up to $12M for customers projects.
Senior Supervisor
EchoStar
Englewood, CO
03.2015 - 04.2024
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Maximized personal competency through continuous professional development.
- Mentored 15 junior team members for accelerated professional growth and skill development.
Education
Bachelor of Arts Degree - Speech Communication
University of Northern Colorado
Greeley, CO05.1993
Skills
- Problem-solving
- Detail-oriented
- Continuous process evaluation
- Decision-making
- Team leadership
- Project management coordination
- MS office applications
- Interpersonal skills
- Work Planning and Prioritization
- Team management
- Flexible and adaptable
- Stakeholder communications
- Relationship building
Accomplishments
- Collaborated with team of six in the development of a new modem rollout
- Documented and resolved missed service level agreements which led to higher customer satisfaction.
Timeline
Program Manager
EchoStar
04.2024 - Current
Program Management Specialist
EchoStar
03.2021 - 04.2024
Senior Supervisor
EchoStar
03.2015 - 04.2024
Bachelor of Arts Degree - Speech Communication
University of Northern Colorado
Training
Project Management PMP Preparation I/II (Completed), Colorado State University, Denver, CO
ADDITIONAL INFORMATION
- Computer Skills: Proficient in MS Excel, Word, Outlook, MS Access, Power Point, Oracle, MS Project, Visio, SalesForce
- Member of 4-H Youth Foundation Board