Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Training
ADDITIONAL INFORMATION
Generic

Renea Mackay

Denver,CO

Summary

Diligent Program Manager with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.

Overview

10
10
years of professional experience

Work History

Program Manager

EchoStar
04.2024 - Current
  • Managed multiple clients' daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Coordinated cross-functional teams for successful project completion within deadlines and budgets.
  • Spearheaded multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Interacted with customers and clients to identify business needs and requirements.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Manage project budgets up to $12M including project planning, assigning and managing resources and risk
    management

Program Management Specialist

EchoStar
03.2021 - 04.2024
  • Monitored specific programs' adherence to established schedules and operating budgets.
  • Displayed high-level sales, negotiation and proposal preparation skills.
  • Enhanced stakeholder satisfaction through regular progress updates and transparent communication regarding project status.
  • Boosted overall productivity levels by introducing innovative workflow solutions that streamlined day-to-day tasks.
  • Improved overall program efficiency through the development of comprehensive project plans, timelines, and milestones.
  • Maintained productive communications with corporate management and customer representatives.
  • Developed strong relationships with cross-functional teams to ensure seamless collaboration in achieving project goals.
  • Established timelines and budgets of up to $12M for customers projects.

Senior Supervisor

EchoStar
03.2015 - 04.2024
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Maximized personal competency through continuous professional development.
  • Mentored 15 junior team members for accelerated professional growth and skill development.

Education

Bachelor of Arts Degree - Speech Communication

University of Northern Colorado
Greeley, CO
05.1993

Skills

  • Problem-solving
  • Detail-oriented
  • Continuous process evaluation
  • Decision-making
  • Team leadership
  • Project management coordination
  • MS office applications
  • Interpersonal skills
  • Work Planning and Prioritization
  • Team management
  • Flexible and adaptable
  • Stakeholder communications
  • Relationship building

Accomplishments

  • Collaborated with team of six in the development of a new modem rollout
  • Documented and resolved missed service level agreements which led to higher customer satisfaction.

Timeline

Program Manager

EchoStar
04.2024 - Current

Program Management Specialist

EchoStar
03.2021 - 04.2024

Senior Supervisor

EchoStar
03.2015 - 04.2024

Bachelor of Arts Degree - Speech Communication

University of Northern Colorado

Training

Project Management PMP Preparation I/II (Completed), Colorado State University, Denver, CO

ADDITIONAL INFORMATION

  • Computer Skills: Proficient in MS Excel, Word, Outlook, MS Access, Power Point, Oracle, MS Project, Visio, SalesForce
  • Member of 4-H Youth Foundation Board

Similar Profiles

CREATE PROFILE