Renea Miller-Ball
Cedar Bluff,VA
Summary
Dynamic leader with extensive experience in customer service and team management. Proven ability to enhance service quality, drive customer satisfaction, and optimize operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Richlands, VA
03.2012 - 11.2023
- Supervised daily operations, ensuring optimal efficiency and adherence to company policies.
- Trained and mentored team members, enhancing service quality and operational performance.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Developed staff schedules, optimizing labor costs while maintaining service standards.
- Conducted regular performance evaluations, identifying areas for improvement and professional development.
- Led initiatives to enhance customer satisfaction, resulting in positive feedback and repeat business.
- Analyzed sales data to inform strategic decisions and drive promotional efforts effectively.
- Coordinated with management to streamline procedures, increasing overall productivity within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Resteraunt Manager
Shoneys
Greensboro, NC
07.2000 - 03.2004
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Trained and mentored team members, enhancing overall performance and customer satisfaction.
- Implemented inventory control measures, reducing waste and improving stock management efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
High School Diploma -
Richlands High School
Richlands, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Certification
serv safe certification
Timeline
Assistant Manager
Burger King
03.2012 - 11.2023
Resteraunt Manager
Shoneys
07.2000 - 03.2004
High School Diploma -
Richlands High School