Renea Rutledge
Fort Lauderdale,FL
Summary
Retail professional with extensive experience at Macy's, specializing in sales analysis and team leadership. Developed and implemented incentive programs that significantly improved performance and customer satisfaction. Proficient in employee training and operational management, consistently meeting and exceeding sales targets while ensuring a premium shopping experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Marshalls Department Store
Fort Lauderdale, FL
03.2019 - 03.2025
- Trained, supervised, and coached store associates to meet performance goals, and ensure compliance with company standards.
- Proactively resolved escalated clients' concerns, ensuring a positive customer journey and retention.
- Delivered consistent results in sales, customer satisfaction, and operational excellence.
- Acted as a liaison between store leadership and associates to promote alignment with company goals.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Supervisor
Macys Department Store
Fort Lauderdale , FL
11.2014 - 02.2019
- Developed incentive programs for top performing sales representatives.
- Led a team of 25 in achieving sales and operational goals, supporting a high-end experience aligned with luxury brand standards.
- Created monthly reports on regional sales performance and presented to upper management.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Collaborated with store manager in scheduling, product flow and shrink control.
Education
Some College (No Degree) - Business Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Customer service and support
- Sales analysis and forecasting
- Employee training and development
- Team leadership and management
- Retail operations management
- Data analysis and reporting
Timeline
Assistant Manager
Marshalls Department Store
03.2019 - 03.2025
Sales Supervisor
Macys Department Store
11.2014 - 02.2019
Some College (No Degree) - Business Administration And Management
Broward College
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