RENEDY ROJAS
MIAMI ,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
Operations Manager
Nolita Bistro Bar
Venezuela
07.2015 - 12.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
General Manager, Administration
Toherlub, c.a
Venezuela
10.2010 - 03.2023
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Designed sales and service strategies to improve revenue and retention.
- Identified and developed new markets for products or services.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Education
BBA - Accounting And Business Management
UNIVERSIDAD SANTA MARIA
VENEZUELA 04-2010
Skills
- Account Management
- Business Administration
- Workflow Planning
- Financial Administration
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Operations Manager
Nolita Bistro Bar
07.2015 - 12.2023
General Manager, Administration
Toherlub, c.a
10.2010 - 03.2023
BBA - Accounting And Business Management
UNIVERSIDAD SANTA MARIA
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