Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renee Brinks

Horseheads,NY

Summary

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Retail Banker

Woodforest National Bank
Horseheads, NY
12.2017 - Current
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Maintained teller drawer to perform bank transactions.

Lead Sales Associate

Dollar General
Elmira, NY
02.2017 - 12.2017
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.

Collection Specialist

Navient
Horseheads, NY
03.2005 - 10.2016
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls to meet demands of busy group.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

Education

High School Diploma -

Southside High School
Elmira, NY

Skills

  • Relationship building and management
  • Compliance, banking laws and regulations
  • Cash handling
  • Clerical knowledge

Certification

  • Certification in Notary Public

Timeline

Retail Banker

Woodforest National Bank
12.2017 - Current

Lead Sales Associate

Dollar General
02.2017 - 12.2017

Collection Specialist

Navient
03.2005 - 10.2016

High School Diploma -

Southside High School

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Renee Brinks