Renee Cabreja Berroa
New London,CT
Summary
Dynamic and adaptable professional with a proven track record at Stop & Shop, excelling in customer engagement and order accuracy. Demonstrated ability to manage multiple priorities, ensuring customer satisfaction with a keen eye for detail. Skilled in efficient packing and complaint resolution, I consistently met quality goals, enhancing the shopping experience through excellent service and time management.
Overview
1
1
year of professional experience
Work History
Online Grocery Associate
Stop & Shop
04.2024 - 10.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Childcare Assistant
Drop-In Learning Center
10.2023 - 03.2024
- Engaged with children individually to encourage physical activity and academic curiosity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Read and told stories to promote and support overall language development.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Supervised free play and other activities to keep children safe.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
Education
High School Diploma -
New London Multi-Magnet High School
06-2025
Skills
- Customer Engagement
- Order Accuracy
- Complaint resolution
- Efficient Packing
- Food safety awareness
- Online order tracking
- Adaptability to Change
- Physical Stamina
- Shopping management
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Online Grocery Associate
Stop & Shop
04.2024 - 10.2024
Childcare Assistant
Drop-In Learning Center
10.2023 - 03.2024
High School Diploma -
New London Multi-Magnet High School