Renee Chang
Lynchburg,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medicaid Cover Va industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Teir 3 Customer Service
Maximus.
08.2018 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Medical Assistant
Endocrine & Diabetes Care Center
04.2013 - 09.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Associate of Science - Medical Assisting
Kaplan University
Davenport, IA12.2012
Skills
Data Management
Office equipment proficiency
Call center experience
Project management abilities
Timeline
Teir 3 Customer Service
Maximus.
08.2018 - Current
Medical Assistant
Endocrine & Diabetes Care Center
04.2013 - 09.2017
Associate of Science - Medical Assisting
Kaplan University
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